Receptionist | Front of House Associate

Select Group Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading hospitality provider in Singapore is seeking a Front Office Associate. This role involves creating a welcoming atmosphere for clients, managing visitor interactions, and handling inquiries professionally. The ideal candidate has at least 2 years of hospitality experience and excellent English communication skills. The position offers an opportunity to contribute to a professional image in a dynamic environment.

Qualifications

• At least 2 years of experience in a hospitality role: hotel front desk, corporate office front desk.
• Good command of English, verbal and written.

Responsibilities

• Properly greeting and handling visitors to the Firm.
• Answering telephones in a friendly, professional manner.
• Troubleshooting a wide variety of requests and situations.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

The Front Office Associate is responsible for establishing a warm, welcoming and professional atmosphere for all clients. The Front Office Associate will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.

The Front of House Associates are responsible for handling e-mail enquiries pertaining to conference space within Prudential. The position will help to coordinate the efforts of everyone, carrying out several administrative tasks necessary for a successful operation.

Responsibilities

• Properly greeting and handling visitors to the Firm with a smile and maintaining eye contact through the entire interaction.
• Following established procedures with regards to both expected and unexpected arrivals, coordinating with in-house security as appropriate.
• Addressing guests and clients by name whenever possible.
• Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests.
• Communicating requests to the appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
• Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Troubleshooting a wide variety of requests and situations, both for guests and members of the Firm.
• Workspace and general reception area is tidy and well maintained, displays are attractive, and stocks are well replenished, so reflects a professional image.
• Ensure all walk-in visitors are promptly attended to and given appropriate care & attention till they are handed over to the host.
• For VVIP arrivals, extreme care needs to be taken that these visitors are well managed and given professional assistance throughout their visit.
• Adhering to grooming guidelines for hospitality crew at all times.
• Provide support for all events, activities, workshops etc for company related activities.
• Any other ad hoc tasks given by the Hospitality Manager/Assistant Hospitality Manager.

Interested applicants must have:

• At least 2 years of experience in a hospitality role: hotel front desk, corporate office front desk.
• Good command of English, verbal and written.