Receptionist Cum Admin Assistant |School | Yishun Ring Road

WSH Experts Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local education service in Singapore is seeking a front desk staff member to manage customer service tasks at a Primary School and MOE Kindergarten. Responsibilities include handling high call volumes, managing queries, and assisting students in various needs. The ideal candidate will have customer service experience and strong communication skills.

Qualifications

• Ability to manage high call volumes in a dynamic environment.
• Experience in customer service and administration.
• Strong communication skills for interacting with parents and students.

Responsibilities

• Cover front desk customer service duties for the school.
• Maintain customer-related information and handle queries.
• Assist in reception area tidiness and manage inventories.

Job description

Job Description

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, take messages, respond to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, e.g. phone log.
• Communicate with teachers regarding parents’ feedback/messages from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/students/vendors/staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. Escalate such cases to other colleagues in the office immediately if it is beyond superficial cases.
• Handle/support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration

• Assist in the counting/sorting/packing/distribution of brochures or leaflets/items to the teachers and students.
• Assist in the dissemination of information: school circulars, parents’ messages.
• Inventory management of spare uniforms and first aid items.
• Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
• Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
• Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

Job Requirement

NA