Receptionist

NURTURE LIVING PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading service provider in Singapore is seeking a dynamic receptionist to manage administrative duties and deliver exceptional customer service. Key responsibilities include data entry, handling phone calls, and appointment management. The ideal candidate should possess strong communication skills, be customer-oriented, and have basic PC skills. This role offers a competitive salary and various staff benefits. Opportunities for career progression are also available.

Benefits

Attractive salary scheme

Meal and transport allowance

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Long service award

Different types of leave benefits

Career progression & development opportunities

Comfortable and conducive working environment

Qualifications

• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working on weekends/public holidays.
• Cheerful & outgoing characteristic.
• Customer-oriented.
• Have basic PC skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry using Customer Relationship Management (CRM).
• Ensure proper documentation and filing system.
• Excellent telephone etiquette.
• Book and confirm appointments via phone calls, and/or SMS.
• Handle incoming and outgoing phone calls.
• Attend to customer’s enquiries.
• Manage customer’s appointment bookings.
• Deliver all customer service with excellence.
• Guide and train new staff members.

Skills

Customer-oriented

Communication skills

Basic PC skills

Cheerful & outgoing characteristic

Job description

Job Duties

• Perform general receptionist and administrative duties

• Perform data entry using Customer Relationship Management (CRM)

• Ensure proper documentation and filing system

• Excellent telephone etiquette

• Book and conform appointments via phone calls, and/or SMS

• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

• Attend to customer’s enquiries

• Manage customer’s appointment bookings

• To deliver all customer service with excellence

• Guiding and training new staff members to promote internal growth

Job Requirements

• Experience in retail or telemarketing experience will be an added value.

• Able to commit to working on weekends/public holidays.

• Cheerful & out-going characteristic

• Customer-oriented.

• Have basic PC skills

Staff Benefits

• Attractive salary scheme

• Meal and transport allowance provided

• Yearly performance bonus

• Medical benefit scheme

• Workers’ insurance

• Long service award

• Different types of leave benefits

• Career progression & development opportunities

• Comfortable and conducive working environment

工作责任

• 执行一般接待员和行政职责

• 使用客户关系管理(CRM) 软件执行数据输入

• 确保适当的文件和归档系统

• 优秀的电话礼仪

• 通过电话和/或短信预订和确认客户的约定

• 处理来电和回电，将电话转接到相应部门并在需要时记下消息

• 处理客户的查询

• 管理客户的预约

• 提供卓越的客户服务

• 指导和培训新员工，促进内部成长

工作要求

• 有零售或电话营销经验将是一个附加值

• 能够在周末/公共假期工作

• 性格开朗外向

• 以客户为导向

• 具备基本的电脑技能