Receptionist

EUROKARS AUTO PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive firm in Singapore is seeking a BMW Receptionist to provide exceptional customer service and maintain high standards of showroom operations. The ideal candidate will have excellent communication skills and a polished appearance, with prior experience in the automotive or service industry viewed as a plus. This role is vital to enhancing the customer experience in the showroom and requires someone committed to adhering to company standards.

Qualifications

• Polished, articulate, and well-presented individual with excellent communication skills.
• Prior experience in the automotive, airline, retail sales or service industry is an advantage.

Responsibilities

• Be an ambassador of all things BMW and enhance customer experience in the showroom.
• Meet and greet visitors, handling inquiries and directing them appropriately.
• Be responsible for upkeep of the showroom and support daily operations.
• Answer and direct incoming telephone calls promptly and courteously.
• Schedule and confirm appointments for clients and customers.
• Assist with clerical duties to support dealership operations.

Skills

Excellent customer service skills

Interpersonal communication skills

Cultural sensitivity

Ability to work with diverse groups

Job description

Main Objective

The BMW Receptionist will focus on providing and maintaining high customer satisfaction and ensuring excellent service standards, and will play an integral part in running a smooth and organized front of house.

Main Responsibilities

• To be an ambassador of all things BMW and to enhance the customer experience in the showroom
• Meeting and Greeting visitors entering the showroom, handling their inquiries, and directing them to the relevant staff appropriately.
• To be jointly responsible for the good upkeep of the showroom, and supporting the team in the daily operations and running of the showroom
• Answering and directing incoming telephone calls promptly and courteously
• Schedule and confirm appointments for clients, customers, or supervisors
• Assist with other related clerical duties to support dealership operations
• Providing vital administrative support for any other ad-hoc duties assigned by the Sales Managers/GM as required

Job Requirements

• Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse people groups
• Polished, articulate and well-presented individual with excellent communication skillsi>
• A positive attitude and commitment to adhere to and administer company policies, procedures and standards
• Prior experience in the automotive, airline, retail sales or service industry will be an added advantage