Reception & Customer Care Specialist (OT Pay + Free Lunch)

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Customer Service Officer for a permanent role. The position involves managing calls, assisting visitors, and coordinating technician assignments. Ideal candidates should possess at least GCE O Level qualification, have customer service experience, and be bilingual in English and Mandarin. Competitive salary up to $3000 plus overtime pay and benefits including performance bonus and free lunch.

Benefits

10 days Annual Leave (+1 additional each year, max 14 days)

Performance Bonus

Free Lunch Tuesday to Thursday

Qualifications

• GCE O Level or equivalent and above.
• Prior customer service experience preferred.
• Bilingual in English and Mandarin to liaise with Chinese clients.

Responsibilities

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately.
• Welcome and attend to walk-in visitors as the first point of contact.
• Coordinate and assign technicians for site inspections and maintenance.
• Liaise with internal teams to address and resolve customer issues.
• Maintain accurate service records, logs, and documentation.
• Generate and manage operational reports and service-related documents.

Skills

Bilingual in English and Mandarin

Customer service experience

Education

GCE O Level or equivalent

Job description

A recruitment firm in Singapore is seeking a Customer Service Officer for a permanent role. The position involves managing calls, assisting visitors, and coordinating technician assignments. Ideal candidates should possess at least GCE O Level qualification, have customer service experience, and be bilingual in English and Mandarin. Competitive salary up to $3000 plus overtime pay and benefits including performance bonus and free lunch.