Raffles Hotel Singapore - Retail Associate

Beach Road Hotel; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent hospitality establishment in Singapore is seeking a candidate responsible for managing purchase orders and assisting on the retail shop floor. The ideal applicant should have at least 1 year of experience in the retail industry, strong multitasking and communication skills, and be proficient in Microsoft Excel. This role offers five-day work weeks, meals provided, and other benefits like comprehensive medical coverage.

Benefits

5-day Work Week

Duty Meals provided

Colleagues’ Discount at Accor Hotels

Flexible Benefit Options

Medical and Wellness Benefits

Comprehensive Insurance Coverage

Career Development Opportunities

Qualifications

• Minimum of 1 year of relevant experience in retail industry.
• Ability to work independently and effectively.
• Good communication skills in both spoken and written English.

Responsibilities

• Create and manage purchase orders.
• Assist on the retail shop floor as part of the job scope.
• Ensure accuracy in cashiering duties and stock replenishment.

Skills

Communication skills

Multitasking

Interpersonal skills

Good presentation skills

Flexible and adaptable

Education

N Level or Certificate in hospitality

Tools

Microsoft Excel

Microsoft Office

Job description

The position is responsible in Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure seamless process of stock to store after order is placed. To assist on the retail shop floor as part of the job scope.

Primary Responsibilities

Focuses on the Guest Retail Experience

• Uses guest names whenever possible.
• Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
• Uses a Heartist® approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and adds value to enhance guests’ satisfaction.

Works as Part of the Retail Team

• Ensures accuracy in cashiering duties.
• Ensures stocks are fully replenished on retail shelves.
• Operates P.O.S machine and handles cash efficiently in local and foreign currency.
• Maintains inventory items of the boutique.
• Provides guest product knowledge and assists guest with selection of gifts and souvenir.
• Manages and communicates merchandise opportunities to Retail Manager.
• Participates and assists with monthly inventory stock take activities.

Involvement of Wider Job Functions and Relationship

• Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
• Participates in training activities to improve knowledge and skills.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Maintains collaborative working relationships with colleagues and supervisors/managers.

Merchandising Functions

• Ensure order confirmation and invoices from suppliers are accurate.
• Creating and uploading purchase orders to facilitate receiving process.
• Work on retail prices with manager and ensure prices are aligned.
• Follow up and keep track with suppliers to ensure timely deliveries.
• Follow up with suppliers and liaise with stores when issues arises.
• Arragement of stocks to stores.
• Weekly stock replenishment for stores.
• Monitor stock level of key items and follow up with re-orders when necessary.
• Weekly and Monthly sell through reports.
• Ensure stocks are available in online channels.

Candidate Profile

Knowledge and Experience

• Minimum ‘N’ Level or Certificate in hospitality or related field.
• Minimum of 1 year of relevant experience in retail industry.
• Proficient in Microsoft Excel and Office
• Sense of urgency flexibility ability to multitask
• Willingness to learn
• Good communication and interpersonal skills
• Interpersonal skills well developed with guests, employees, management.
• Ability to work independently, effectively, reliable and self-directed.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Has good initiative under dynamic environment.
• Self-motivated and energetic, confidently able to give suggestions and resolve problems.
• Communication skills in English spoken/written.
• Supporting operations is a must.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.