Raffles Health Insurance | Senior/Executive, Policy Servicing

Raffles Medical Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare provider in Singapore is seeking an administrative assistant for their insurance Shield product. The role involves transaction processing, ensuring operational efficiency, and updating procedures. Ideal candidates should possess a diploma and have at least one year of relevant experience, particularly in insurance. Strong attention to detail and good interpersonal skills are essential for success in this position.

Qualifications

• Minimally one year of experience in insurance or relevant industries.
• Good knowledge of policy services processes.
• Project experience is advantageous.

Responsibilities

• Assist in Shield product administration including changes, cancellations, and renewals.
• Ensure transactions are processed promptly within TAT.
• Act as subject matter expert for PS processes.

Skills

Negotiation skills

Interpersonal skills

Attention to detail

Team player

Education

Diploma

Job description

Assist in Shield product administrative – including Change of Plan, Cancellation, Adding or Remove Rider, Renewal, Projection and Deduction File

Reconciliation of the CPF files and alert supervisor of any discrepancy

Ensure transactions are processed promptly and accurately within the TAT (especially transactions involved with CPF payments)

Escalate any system or process errors and provide root cause investigation to prevent future repeated errors

Identifying PS processes that has room for improvements on re-engineering and implement LEAN methodology to streamline processes to improve operation efficiency

Act as subject matter expert (SME) for PS processes, procedures and provide system / business requirements

Work closely as a team with other departments to ensure smooth operation transactions

Review and update PS SOP on regular timely basis

Act as escalation point, to raise defect / system bug to retest for system enhancements

Perform end to end User Acceptance Testing (UAT)

Requirements:

Possess minimally a Diploma

Preferably with minimally a year of experience in Insurance or relevant industries

Has good knowledge of the policy services processes, including Private Integrated Shield products and processes

Candidates with project experiences will be advantageous

Sensible judgement and meticulous attention to details

A self-starter of great working attitude with minimum supervision

Good negotiation and interpersonal skills

Good team player

Kindly note that only shortlisted candidates will be contacted.