R00020595 - Manager, Programme Administration and Operations

CTES Consulting Pte Ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading consulting firm based in Singapore is seeking a dynamic Manager, Programme Administration and Operations to ensure the smooth delivery of academic programmes. This role involves collaborating with the Academic Director, managing course operations, and planning professional events. Ideal candidates will have a degree, relevant experience, and be proficient in both English and Chinese.

Qualifications

• 8 years of relevant work experience preferred.
• Meticulous with a keen eye for details and a good team player.

Responsibilities

• Oversee smooth delivery of academic programmes.
• Manage course curriculum design, review, and timetabling.
• Plan and organize social and professional events for students.

Skills

Good understanding of Chinese culture

Proficient in Microsoft Office applications

Good interpersonal communication skills

Organizational skills

Customer-service oriented

Bilingual in English and Chinese

Education

Degree holder

Job description

Our client is actively searching for a Manager, Programme Administration and Operations to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The Business School, ASEAN & China Programmes Office is seeking a proactive and detail-oriented Manager, Programme Administration and Operations to oversee the smooth delivery of our academic programmes. In this dynamic role, you will work closely with the Academic Director and the Senior Assistant Director, Operations on the effective implementation of academic, administrative, and operational processes for the programmes. You will also be key in designing the professional and social events that form an integral part of the programme experience for the participants.

The responsibilities of this role are:

Programme Operations and Course Management

• Work closely with the Academic Director and course instructors on course curriculum design, review and timetabling
• Manage course registration, examination and related matters
• Provide robust support for course instructors to ensure smooth lesson delivery
• Monitor market trends and undertake active collation of statistics and data such as student feedback required for different surveys and reports
• Ensure timely and accurate maintenance of student records and databases
• Procurement of course materials

Overseas Study Segments

• Propose the structure of overseas study segments
• Manage the overall logistics and procurement matters of the overseas segments

Student Support and Candidature Management

• Plan, organise and oversee the various social and/or professional events organized for students.
• Handle student enquiries (e.g. pertaining to leave of absence, withdrawals, deferment or extension of candidature) in a timely and effective manner, in line with University policies and programme standards
• Monitor student’s graduating status and schedule-related activities

The ideal candidate will need to have the following qualities and experience:

• A degree holder, preferably with relevant work experience of 8 years.
• Good understanding of Chinese culture and China's business environment.
• Proficient in Microsoft Office applications, especially Word, Powerpoint and Meticulous with a keen eye for details and a good team player.
• Quality and customer-service oriented.
• Good interpersonal communication and organizational skills.
• Effectively bilingual (reading, writing, and speaking) in English and Chinese to handle communications with the target student group.

Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

Consultant In Charge: Jaclyn Tan