Quality System Engineer

Flintex Consulting Pte Ltd; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A local consulting firm in Singapore is looking for a Quality Manager to oversee the Asia Quality System, implement QMS documentation, and ensure compliance with regulatory standards. This role involves extensive collaboration with cross-functional teams, handling customer complaints, and leading audits. The ideal candidate will have a degree in a relevant field, 2-6 years of experience in quality management, and strong interpersonal skills for effective communication with stakeholders.

Qualifications

• 2-6 years of quality management experience required.
• Good experience in conducting customer and supplier audits.
• Ability to design quality systems aligned with customer expectations.

Responsibilities

• Develop and maintain quality management system documentation.
• Conduct internal audits and support external audits.
• Manage customer complaints and analyze product quality data.

Skills

Knowledge of chemical production process

Interpersonal skills

Quality management systems expertise

Customer and supplier audit experience

Education

Degree in chemistry, business, accounting, or engineering

Certificate in Quality Engineering

Job description

Job Information

Work Experience 1-3 years

SGD 4500 - SGD 5600

City Singapore

State/Province Central Singapore

079903

Job Description

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality System

• Develop, implement and maintain QMS documentation to maintain compliance with applicable standards such as ISO 9001, ISO 13485 or GMP
• Monitor regulatory changes and update the QMS accordingly
• Conduct internal audits and support external audits (external auditing bodies, suppliers and customers)
• Analyze quality data and metrics to identify trends and areas for improvement
• Collaborate with cross functional teams to ensure that the quality standards are integrated into processes

Management Representative

• Reports on QMS performance to top management and recommend improvement
• Point of contact for certification bodies
• Lead Management Review and follow up action items

Product Quality Management

• Analyze and capture recurring product complaints, collaborate with Operation and Technology teams to address compound specified failures
• Operational Quality Support. To facilitate continuous improvement initiatives, by providing on the floor support through use of quality tools and coaching teams to build ownership and proactive engagement with quality processes.

Customer Complaints Management

• CCAR Manager. Manage the customer complaints handling process to ensure that all complaints are logged with right information for investigation till auditing process
• Collaborate with cross functional team during the investigation, resolution and communication of customer complaints
• Review interim CCAR reports to ensure that root cause is data driven and corrective action(s) address the root cause
• SCAR Manager. Approve SCAR – Supplier related complaints and defects, review and monitor the effectiveness of corrective actions
• Collaborate with Procurement, Supplier and internal stakeholders to investigate issues and resolution
• Collaborate with Procurement, Operation and Technology to assess risk and quality impact of raw material on finished goods

Global Quality Team Collaboration

• Support the implementation of global quality initiatives, systems and tools
• Ensure that local QMS aligns with global practices and corporate policies
• Share best practices and lessons learned across global sites

Support Quality Contracts/Documentation

• Review customer documents and quality related agreements for compliances to ensure clauses are relevant, assess the risks.
• Response to customer request for certifications, compliance/quality related/audit documents

System

• Conduct training for staff in Quality Procedure, Standards and Tools.
• Lead processes identified by the Global Quality Team such as PPAP, QIR, CCAR, SCAR and Mastercontrol for the Asia Region

Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.
• Have knowledge of chemical production process in manufacturing environment
• Certificate in Quality Engineering is preferred. 6 Sigma certified will be at advantage
• 2-6 years of quality management experience.
• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.
• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing.
• Good experience into customer & supplier audit and able to conduct training
• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively
• Occasionally overseas travel and weekly conference call is required for the role
• This position required to communicate closely with vendors and counter part in China.

Working hours:

Mon to Fri 8.30am - 5.30pm ( 1 day hybrid )