Quality Assurance Team Lead | Call Center Performance

Cornerstone Global Partners; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Quality Assurance Team Lead for their call center. The role involves developing and overseeing quality assurance strategies, leading a team to monitor calls, and analyzing performance data to enhance customer satisfaction. Ideal candidates will have 3–5 years of call center QA experience and strong leadership skills. Competitive compensation and a dynamic work environment are offered.

Qualifications

• 3–5 years of experience in call center quality assurance with supervisory experience.
• Strong leadership and people management skills.
• Proficiency in data analysis and reporting.

Responsibilities

• Develop and oversee the call center’s quality assurance strategy.
• Lead the team in monitoring and evaluating calls.
• Provide regular quality reports to management.

Skills

Leadership skills

Analytical abilities

Communication skills

Education

Diploma or Bachelor’s degree in relevant field

Tools

MS Office (Excel, Word, PowerPoint)

Call monitoring tools

Job description

A leading recruitment agency in Singapore is seeking a Quality Assurance Team Lead for their call center. The role involves developing and overseeing quality assurance strategies, leading a team to monitor calls, and analyzing performance data to enhance customer satisfaction. Ideal candidates will have 3–5 years of call center QA experience and strong leadership skills. Competitive compensation and a dynamic work environment are offered.