Quality Assurance Manager

Singapore Human Resources Institute; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An educational institution in Singapore is seeking a Quality Assurance professional to oversee compliance with regulatory standards, conduct internal audits, and ensure continuous quality improvement across academic operations. The ideal candidate will possess a diploma or degree in relevant disciplines and have 2-5 years of experience in QA or compliance. Strong stakeholder management and documentation skills are essential. This role contributes significantly to maintaining high-quality academic standards and operational effectiveness.

Qualifications

• 2–5 years’ experience in QA, compliance, or academic operations within a PEI / training environment.
• Strong working knowledge of EduTrust, CPE, SSG, TPQA requirements.
• Ability to conduct internal audits and compliance reviews.

Responsibilities

• Ensure compliance with EduTrust, CPE, SSG, TPQA, and ERF requirements.
• Prepare and manage external audits and regulatory reviews.
• Develop and update academic policies and quality frameworks.

Skills

Stakeholder management

Detail-oriented

Documentation skills

Written communication

Education

Diploma / Degree in Education, Quality Management, Business, or related discipline

Job description

The Quality Assurance (QA) role is responsible for ensuring SHRI Academy’s academic operations comply with EduTrust, CPE, SSG, and internal quality standards. This role works closely with programme, academic, and operations teams to maintain regulatory compliance, audit readiness, and continuous quality improvement.

Quality Assurance & Compliance

• Oversee and maintain compliance with EduTrust, CPE, SSG, TPQA, and ERF requirements.
• Ensure adherence to SHRI Academy’s Programme Operations Manual (POM) and internal governance frameworks.
• Prepare, coordinate, and manage external audits, inspections, and regulatory reviews.
• Monitor documentation, records, and processes to ensure audit readiness at all times.

Policy, Process & Continuous Improvement

• Review, develop, and update academic policies, SOPs, and quality frameworks.
• Conduct internal audits, risk assessments, and compliance reviews.
• Analyse feedback, audit findings, and operational gaps; recommend corrective and preventive actions.
• Support continuous improvement initiatives across academic and administrative functions.

Stakeholder & Internal Coordination

• Work closely with Programme, Operations, and Academic teams to ensure quality standards are embedded in daily operations.
• Provide guidance and training to staff on compliance, quality expectations, and regulatory updates.
• Act as the key liaison with regulators and external stakeholders on quality-related matters.

Requirements

• Diploma / Degree in Education, Quality Management, Business, or related discipline.
• Minimum 2–5 years’ experience in QA, compliance, or academic operations within a PEI / training environment.
• Strong working knowledge of EduTrust, CPE, SSG, TPQA requirements.
• Detail-oriented, structured, and comfortable working with documentation and audits.
• Strong stakeholder management and written communication skills.