Quality Assurance Officer (Facilities Management)

Fonda Global Engineering; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a Quality Assurance Specialist to ensure compliance with ISO standards and drive continuous improvement initiatives. The ideal candidate will have a diploma in a relevant engineering field and 1-3 years of experience in facilities management or QA/QC. Strong analytical skills and attention to detail are essential for success in this role.

Qualifications

• 1 - 3 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.
• ISO 9001 certification is an advantage.

Responsibilities

• Review and ensure compliance with ISO standards and client requirements.
• Participate in QMS reviews and process enhancement initiatives.
• Assist in planning and conducting internal audits.
• Analyze FM performance metrics and prepare QA reports.

Skills

Strong analytical skills

Documentation skills

Attention to detail

Effective communication

Education

Diploma in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines

ISO 9001 Internal Auditor or Lead Auditor certificate

Job description

Key Responsibilities

1. Quality Assurance & Process Compliance

• Review and ensure all FM processes, SOPs, workflows, and checklists comply with ISO standards, client requirements, and industry best practices.
• Validate that operational activities align with approved procedures and the QMS framework.
• Assist in the preparation, implementation, and improvement of quality assurance policies and guidelines.

2. QMS Support & Continuous Improvement

• Participate in QMS reviews, gap analysis, and process enhancement initiatives.
• Coordinate change management for document revisions, version control, and procedural updates.

3. Audit & Compliance Monitoring

• Assist in planning and conducting internal audits, compliance assessments, and vendor audits.
• Track audit findings, NCRs, and corrective/preventive actions (CAPA) to ensure timely closure.
• Verify vendor service reports, statutory compliance certificates, and maintenance documentation.

4. Data Validation & Performance Monitoring

• Analyze FM performance metrics such as PPM completion, incident response times, SLA compliance, energy consumption, downtime, and operational trends.
• Validate accuracy of CMMS/CAFM entries, inspection logs, permit-to-work records, and maintenance data.
• Prepare QA dashboards and reports for management and clients.

5. Vendor & Contractor Assurance

• Ensure vendor processes, method statements, competencies, and documentation meet QA expectations before work execution.
• Conduct random checks to ensure alignment to contract specifications and safety requirements.
• Review and ensure close-out of service reports, service quality issues, and material compliance.

6. Incident & Risk Governance

• Support root cause analysis for incidents, faults, and non-conformances.
• Track incident trends and recommend preventive measures.
• Maintain accurate records for incident reports, near-miss logs, and risk registers.

7. Documentation & Reporting

• Maintain QA records, audit logs, compliance matrices, risk logs, and QMS documents.
• Prepare weekly/monthly QA reports highlighting issues, recurring gaps, audit results, and corrective actions.
• Ensure documentation readiness for client audits, certification audits, and regulatory inspections.

Requirements

Qualifications

• Diploma in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines.
• ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.

Experience

• 1 - 3 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.

Skills

• Strong analytical and documentation skills.
• High attention to detail and accuracy.
• Able to identify gaps in processes and propose improvements.
• Effective communicator with technicians, engineers, vendors, and clients.