Quality Assurance & Knowledge Management Engineer

LAM RESEARCH SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a qualified individual responsible for enhancing end-user service quality by implementing robust Quality Assurance frameworks, managing Knowledge Centric Services, and improving overall digital employee experience. The ideal candidate should possess a Bachelor's degree in Information Technology, have over 3 years of relevant experience in Quality Assurance, and demonstrate strong skills in knowledge management, analytical abilities, and effective communication. This role involves cross-functional collaboration and attention to process optimization.

Qualifications

• More than 3 years in Quality Assurance, Knowledge & Process Management within IT services.
• Strong ITIL working knowledge is required.
• Prior experience with ServiceNow Knowledge & Reporting.

Responsibilities

• Develop QA program, sampling, and calibration; perform audits and publish dashboards.
• Govern content lifecycle and manage templates and style guide.
• Map and standardize SOPs for process management.

Skills

Quality Assurance

Knowledge Management

Process Management

Analytical skills

Communication

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

SharePoint

Microsoft 365

Job description

A leading technology company in Singapore is seeking a qualified individual responsible for enhancing end-user service quality by implementing robust Quality Assurance frameworks, managing Knowledge Centric Services, and improving overall digital employee experience. The ideal candidate should possess a Bachelor's degree in Information Technology, have over 3 years of relevant experience in Quality Assurance, and demonstrate strong skills in knowledge management, analytical abilities, and effective communication. This role involves cross-functional collaboration and attention to process optimization.