Quality Assurance Executive

Management Development Institute of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Quality Assurance professional with a degree in any discipline and at least 5 years of related experience. Responsibilities include reviewing compliance with quality standards, supporting document preparation for licensing, conducting audits, and providing training. Strong organizational and communication skills are essential. The position may require occasional overseas travel.

Qualifications

• At least 5 years of experience in Quality Assurance.
• Excellent communication skills for internal and external interactions.
• Proficiency in Microsoft Office applications.

Responsibilities

• Review and evaluate effectiveness of Quality Management System procedures.
• Prepare and review documents for SSG GoBusiness Licensing.
• Conduct quality audits and consolidate corrective actions.
• Support and develop Quality training as required.

Skills

Organizational skills

Interpersonal skills

Communication skills

Microsoft Office

Education

Degree in any discipline

Job description

Responsibilities

• Work with process owners to review, update and evaluate the effectiveness of the procedures of the Institution Quality Management System to ensure compliance to ISO 9001, ERF and EduTrust GD4 requirements.

• Support in the preparation and review of supporting documents for submission to SSG GoBusiness Licensing System and communication with SSG.

• Consolidate, review and contributes information and analysis to identify trends and process gaps from feedbacks and survey results to engage the process owners for effective closure and improving customer service.

• Preparing, planning, and perform internal quality audits and consolidate the corrective/ preventive actions taken and follow up with the evaluation of its effectiveness.

• Arrange, coordinate, and conduct sub-committee meetings and keep records of meeting minutes.

• Conduct verification checks on records to ensure compliance for agent qualification and vendor management.

• Support overseas campus’ Quality Management System to ensure Academic Quality and Standards are periodically reviewed and updated.

• Develop and conduct Quality training as and when required.

• Provide general administrative support to the team and any other ad-hoc duties as assigned.

• Able to travel overseas occasionally as and when required.

Requirements

• Minimum a Degree in any disciplines.

• At least 5 years of experience in Quality Assurance’s job scope.

• Possess good organisation and coordination skills, excellent interpersonal and communication skills in handling internal and external customers.

• Working knowledge of Microsoft Office, e.g. Word, Excel, and PowerPoint.

• Prior working experience in private education will be an added advantage