Quality Assurance, CCS

DHL Germany; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

A global logistics company in Singapore is seeking a Quality Assurance Officer to monitor and evaluate operations processes, conduct audits, and maintain training materials. The ideal candidate has at least a diploma and one year of quality assurance experience while being meticulous and computer literate. This role offers opportunities for growth and contributions to improving customer satisfaction.

Qualifications

• At least a diploma or equivalent.
• At least one year of quality assurance experience.
• Shall be computer literate and meticulous.

Responsibilities

• Monitor and evaluate quality of channel operations processes.
• Conduct regular audits and prepare quality reports.
• Develop and maintain quality control policies.

Skills

Quality assurance

Audit skills

Attention to detail

Team collaboration

Training and guidance

Education

Diploma or equivalent

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• At least a diploma or equivalent or to obtain an A-level two (2) GCE A and two (2) GCE AO level passes including General Paper (GP), or pass at least one (1) subject in H1 or H2 level)
• At least one (1) year of quality assurance experience
• Shall be computer literate, meticulous and equipped with good audit skills