QA LEAD (CSG)

Nts Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Annual wage supplement

Term life & medical insurance

18 days annual leave

Job summary

NTS Group in Singapore is hiring a QA Lead (CSG) to drive quality across sheet metal fabrication, precision machining, welding, coating and assembly. You will lead a team of Quality Engineers and QA/QC Inspectors, acting as the main quality contact for customers and suppliers while ensuring robust processes and timely problem resolution.

You will partner with Operations and Engineering to improve process controls, deliver quality improvements, and sustain manufacturing performance across the

Qualifications

• 7+ years in quality engineering or management in sheet metal fabrication or contract manufacturing.
• Strong hands-on experience in sheet metal fabrication and machining.
• Experience leading Quality Engineers and QA teams (3+ years).
• Knowledge of ISO 9001 and quality tools (8D, 5 Why, Fishbone, PFMEA, control plans).
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and develop Quality Engineers and QA/QC Inspectors for customer programs and manufacturing operations.
• Serve as primary quality interface for customers and manage escalations.
• Lead investigations and drive containment, root cause analysis, and CAPA actions.
• Drive quality improvements across fabrication, machining, welding, coating, and assembly.
• Monitor KPIs like PPM, NCRs, COPQ; conduct internal and customer audits.

Skills

Quality leadership

Customer quality management

Problem solving (8D, 5 Why)

GD&T and dimensional metrology

CNC machining & sheet metal

Education

Bachelor's degree in Mechanical Engineering

Tools

PFMEA

SPC

Gage R&R

Job description

# QA LEAD (CSG)#### QA LEAD (CSG)* Singapore* 44 - 44 hoursApply directlyAt NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day, we work on unique solutions to complex challenges. Whether it's ultra-complex or ultra-precise solutions, we are proud of what we do and what we deliver.### **Job Description**As the **QA Lead (CSG)** at NTS Singapore, you will be responsible for driving quality excellence across the Sheet Metal business by leading customer quality, supplier quality, and manufacturing quality activities. You will manage a team of Quality Engineers and QA/QC Inspectors while ensuring the effective implementation of quality systems, customer requirements, and continuous improvement initiatives.You will serve as the primary quality representative for key customers, acting as the single point of contact for quality escalations and ensuring timely resolution of customer concerns. Leveraging your strong technical expertise in sheet metal fabrication, precision machining, welding, coating, and mechanical assembly processes, you will work closely with Operations, Engineering, Procurement, Program Management, Suppliers, and Customers to deliver robust quality performance throughout the product lifecycle.The role will also focus on strengthening supplier quality performance, improving manufacturing process controls, reducing quality defects, and driving a culture of quality ownership and customer satisfaction throughout the organization.### Furthermore, your key responsibilities are:* Lead, coach, and develop a team of Quality Engineers and QA/QC Inspectors supporting customer programs, suppliers, and manufacturing operations.* Serve as the primary quality interface for customers and act as the single point of contact for customer quality escalations.* Lead customer complaint investigations and ensure timely implementation of containment, root cause analysis, corrective actions, and preventive actions.* Build strong customer relationships and drive customer satisfaction through proactive quality management.* Lead cross-functional teams to resolve complex manufacturing, process, product, and supplier quality issues.* Drive quality improvements across sheet metal fabrication, machining, welding, surface treatment, coating, and assembly operations.* Establish and maintain robust quality control plans, inspection standards, PFMEAs, process controls, and risk mitigation activities.* Monitor and improve customer quality and operational quality KPIs, including PPM, NCRs, COPQ, rework, scrap, yield, and corrective action effectiveness.* Lead internal audits and customer audits.* Drive CAPA effectiveness through the application of structured problem-solving methodologies such as 8D, 5 Why Analysis, Fishbone Analysis, PFMEA, and Statistical Analysis.* Support New Product Introduction (NPI), First Article Inspection (FAI), process validation, and production readiness activities.* Partner with Engineering and Operations to improve process capability, robustness, and manufacturing performance.* Foster a culture of quality ownership, accountability, customer focus, and continuous improvement across the organization.### **Job Requirements*** Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Quality Engineering, or a related technical discipline, with at least **7 years of quality engineering or management experience** in sheet metal fabrication, precision machining, metalworking, or contract manufacturing.* **Mandatory: Strong hands-on experience in both sheet metal fabrication and machining.** Experience in only one of these areas is insufficient.* At least **3 years of experience leading Quality Engineers and QA teams**, with proven team leadership and development capabilities.* Strong technical knowledge of CNC machining, sheet metal fabrication, welding, surface treatment and coating, mechanical assembly, GD&T, dimensional metrology, and inspection methods.* Proven experience in customer quality management, including complaints, escalations, audits, and corrective actions, as well as supplier quality management, supplier audits, development, and corrective action processes.* Strong knowledge of ISO 9001 and practical application of quality tools, including 8D, root cause analysis, 5 Why, Fishbone Analysis, PFMEA, control plans, SPC, MSA/Gage R&R, Cp/Cpk, and FAI.* Excellent communication and stakeholder management skills, with a demonstrated ability to reduce defects and customer complaints, improve supplier performance, and deliver sustainable manufacturing quality improvements. Internal or Lead Auditor certification is an advantage.* #### **Your terms of employment** At NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions: + Competitive salary; + Annual Wage Supplement; + Term Life & Medical Insurance Coverage; + 18 days of Annual Leave.* #### **About NTS**### Interested in this vacancy or would you like to know more?Apply now and send your CV (and cover letter) via the application button above. For more information about this vacancy or our organisation, please contact Recruiter Amruta Bhargava using the details below.#### Amruta BhargavaRecruitment Business Partner* [phone]* [e-mail]* LinkedIn## Application procedure#### Step 1**Your application**You apply via our website. Within 7 days, you will receive a substantive response from our recruiter. If needed, we may ask additional questions to better understand your profile.#### Step 2**First contact**The recruiter will contact you by phone or email. If we see a potential match, we will share your profile with the hiring manager.#### Step 3**First interview**You will meet with the manager and/or a future colleague. Usually on-site at NTS, sometimes via Teams. We will discuss your expertise and the technical context of the role in depth.#### Step 4**In-depth discussion & tour**If we are both enthusiastic, a second on-site interview will follow. This often includes a tour of the department or production floor. In some cases, we organise a job shadowing session.#### Step 5**Offer & start**If we are both convinced, you will receive an offer. After agreement, we will initiate the onboarding process together. Welcome at NTS!