QA Engineer (Customer Support)

Manfield Employment Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a professional in Singapore to manage customer quality issues and continuous improvement processes. The ideal candidate has a degree in Chemical or Mechanical Engineering and experience in the semiconductor industry. Responsibilities include liaising on quality matters, process optimization, and conducting audits. Familiarity with statistical tools and the IATF16949 standard is an advantage.

Qualifications

• Degree in relevant fields is required.
• Industry experience in semiconductor quality issues is a plus.
• Familiarity with IATF16949 requirements is advantageous.
• Willingness to travel overseas is needed.
• Willingness to work overtime on short notice is necessary.

Responsibilities

• Handle customer quality issues and continuous improvement activities.
• Liaise with process department on quality-related issues.
• Conduct process optimization and benchmarking.
• Manage external body audits in accordance with standards.

Skills

Problem-solving skills

Analytical skills

Knowledge of statistical software (DOE, JMP)

Knowledge of QC tools (FMEA, SPC)

Education

Degree in Chemical or Mechanical Engineering, Chemistry, Materials Science or equivalent

Tools

Statistical software (DOE, JMP)

JMP

Job description

Responsibilities

• Responsible for handling customer quality issues and continuous improvement activities of the Company products and processes.
• Liaise with process department on quality related issues to follow-up on effective corrective/preventive actions.
• Carry out activities such as process optimization, benchmarking, etc. through various statistical tools and software.
• Handle external body audit in accordance with TS & ISO requirements.

Requirements

• Degree in Chemical or Mechanical Engineering, Chemistry, Materials Science or equivalent.
• Relevant experience from the semiconductor industry servicing customers on quality related issues is a plus.
• Knowledge of statistical software such as DOE & JMP and QC tools (FMEA, SPC and 8D format report writing) will be an added advantage.
• Statistically inclined with good analytical & problem‑solving skills.
• Familiarity with IATF16949 requirements is a plus.
• Willing to travel overseas.
• Willing to work overtime when needed, including on short notice (average 2–3 times per month).