QA Engineer (Customer Support)

Vision Manpower Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading manpower agency in Singapore seeks a specialist to manage customer quality issues within the semiconductor industry. The role requires a degree in Chemical/Mechanical Engineering or similar, experience in quality issues, and knowledge of statistical tools. The successful candidate will optimize processes and ensure compliance with ISO standards, with a willingness to travel and work overtime as necessary.

Benefits

Company bus provided

Annual leave up to 20 days

Qualifications

• Degree in a relevant engineering or science field.
• Relevant semiconductor industry experience preferred.
• Familiarity with IATF16949 is an advantage.

Responsibilities

• Handle customer quality issues and continuous improvement activities.
• Liaise on quality-related issues for effective corrective actions.
• Carry out process optimization and benchmarking.

Skills

Knowledge of statistical software (DOE & JMP)

Quality Control tools (FMEA, SPC, 8D)

Analytical skills

Problem-solving skills

Team player

Education

Degree in Chemical/Mechanical Engineering, Chemistry, Materials Science

Job description

Responsibilities

• Responsible for handling customer quality issues and continuous improvement activities of the Company products and processes.
• Liaise with process department on quality related issues to follow-up on effective corrective/preventive actions.
• Required to carry out activities such as process optimization, benchmarking, etc. through various statistical tools and software.
• Handle external body audit in accordance with TS & ISO requirement.

Requirements

• Degree in Chemical/Mechanical Engineering, Chemistry, Materials Science or equivalent.
• Relevant experience from the semiconductor industry in servicing customer in quality related issues is a plus.
• Knowledge of statistical software such as DOE & JMP and QC tools (FMEA, SPC and 8D format report writing) will be an added advantage.
• Statistically inclined with good analytical & problem-solving skills.
• Self-motivated, resourceful, action-focused and result-oriented team player.
• Familiar with IATF16949 requirement is a plus.
• Willing to travel overseas.
• Willing to work overtime when needed and travel overseas and on short notice (on average 2-3 x per month).

Other Details

• Working days: Monday to Friday.
• Working hours: 8am to 5.30pm.
• Annual Leave: Min 15 to Max 20.
• Company bus provided from Jurong to office and from Tampines to office.