Public Relations Officer (Ubi Office, Handle Complaint/ Feedback, 5 Days)

Trust Recruit; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Public Relations Officer to serve as the first point of contact for customers in Singapore. The candidate will handle enquiries, manage service schedules, and support administrative tasks. Ideal applicants hold a diploma in Business Administration with 1-3 years experience in customer service. Proficiency in MS Office and a positive attitude are essential. This is a full-time position requiring strong attention to detail and problem-solving skills.

Qualifications

• 1 - 3 years of experience in customer service or administrative support.
• Experience in construction, design, or playground industry is an advantage.
• Positive attitude and strong attention to detail.

Responsibilities

• Serve as the first point of contact for customers.
• Handle and process customer enquiries and requests.
• Coordinate with internal departments to meet customer needs.
• Assist in managing service schedules and maintenance appointments.
• Prepare and maintain customer records and service documentation.
• Follow up with clients to ensure satisfaction.
• Support administrative duties such as invoicing and order processing.
• Contribute to continuous improvement initiatives.

Skills

Customer service skills

Attention to detail

Problem-solving ability

Education

Diploma in Business Administration or equivalent

Tools

MS Office applications (Word, Excel, Outlook)

Job description

Public Relations Officer (Ubi Office, Handle Complaint/ Feedback, 5 Days)

Serve as the first point of contact for customers via phone, email, or walk-in enquiries, providing professional and timely assistance.

Handle and process customer enquiries, quotations, and service requests efficiently.

Coordinate with internal departments (sales, project, and maintenance teams) to ensure customer needs and requests are met promptly.

Assist in managing service schedules, maintenance appointments, and project updates.

Prepare and maintain accurate customer records, correspondence, and service documentation.

Follow up with clients to ensure satisfaction and resolve any post-service issues.

Support administrative duties such as invoicing, order processing, and document filing.

Contribute to continuous improvement initiatives aimed at enhancing customer experience.

Job Requirements:

Diploma in Business Adminsitration or equivalent.

With 1 - 3 years of experience in customer service, administrative support, or related roles (experience in construction, design, or playground industry is an advantage).

Proficient in MS Office applications (Word, Excel, Outlook).

Positive attitude with strong attention to detail and problem-solving ability.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.