Public Relations Officer/Customer Relations Executive

OUR RECRUITERS LLP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Public Relations Officer/Customer Relations Executive to manage customer interactions, handle requests, and maintain service standards. The ideal candidate will have strong communication skills, experience in customer relations, and proficiency in Microsoft Office. This position requires at least a GCE 'O' level Certificate or equivalent, with a minimum of one year in a similar role. Candidates with additional experience in HIP projects will have an advantage.

Qualifications

• At least one year of customer relations work experience is preferred.
• Must be meticulous, independent, and numerate.

Responsibilities

• Manage arrangements for works carried out within flats.
• Handle requests and feedback through Hotline and video conferencing.
• Update information such as surveys and quotations.

Skills

Effective communication skills

Telecommunication skills

Good interpersonal skills

Proficient in MS Office

Education

GCE 'O' level Certificate or equivalent

Job description

Public Relations Officer/Customer Relations Executive

Email: [e-mail]

Job Scope

Arrangement for works to be carried out within the flats, dealing with requests and resolving feedback by manning the Hotline and/or the video conferencing platform.

The CRE shall manage and update information such as survey, repair, painting appointment, etc., as well as providing quotation on private items.

The CRE shall have effective communication skills, telecommunication skills, good interpersonal skills and a passion for service delivery.

They shall also be meticulous and independent, numerate and proficient in using computer software such as Microsoft Office (Excel, Word, PowerPoint, etc.) as well as video conferencing.

The CRE shall have a minimum qualification of GCE 'O' level Certificate or equivalent. Otherwise, the CRE should have at least one (1) year of customer relations work experience.

Requirements

• Min. 2 years experience in HIP project an advantage
• Proficient in MS office