Project Specialist (Resource Planning)

CENTRAL PROVIDENT FUND BOARD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking a collaborative leader to oversee their Resource Planning team. This role will involve leveraging data-driven insights to enhance service delivery, projecting future resource needs, and working closely with stakeholders. Ideal candidates will possess strong analytical skills, strategic thinking, and project management experience. This position offers flexible work arrangements and a comprehensive benefits package, including medical and dental benefits.

Benefits

Annual leave

Medical and dental benefits

Flexible dress code

Training opportunities

Promotional opportunities

Access to recreational activities

Qualifications

• Experience in forecasting, modelling, or resource planning is essential.
• Ability to engage diverse stakeholders across policy and operations.
• Passion for continuous improvement in planning and strategy.

Responsibilities

• Build and maintain predictive models using historical data.
• Forecast manpower and budget needs across service touchpoints.
• Conduct research on global trends and develop resource plans.
• Gather feedback from service frontliners to enhance customer experience.
• Build relationships with policy and frontline teams.
• Analyze demand patterns and assess the impact of changes.

Skills

Analytical skills

Collaboration

Strategic thinking

Clear communication

Project management

Job description

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head‑on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

We’re seeking a collaborative leader to oversee our Resource Planning team within the Service Strategy, Analytics, and Resource Management Unit of the Customer Relations Group. In this role, you will leverage data‑driven insights to shape the future of CPF Board’s service delivery. If you’re passionate about transforming data into actionable strategies, driving impactful decisions, and leading a high‑performing team, this is the opportunity for you.

In this role, you will:

• Forecast the Future:
  Build and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term.
• Drive Insightful Planning:
  Work with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective.
• Shape Strategic Direction:
  Conduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long‑term resource plans and help the organisation stay one step ahead.
• Lead Service Feedback and Improvements:
  Gather feedback from our service frontliners that help to enhance the customer experience and operational efficiency.
• Collaborate with Policy and Frontline Teams:
  Build strong relationships with policy and service teams. Understand their capacity and challenges and help them optimise resources through regular dialogue and support.
• Partner on Policy and Design:
  Work closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively.

What we are looking for

• Strong analytical skills with experience in forecasting, modelling, or resource planning
• A collaborative leader who can engage with diverse stakeholders across policy, operations, and analytics
• Strategic thinker with a passion for continuous improvement and future planning
• Clear communicator who can turn complex data into meaningful insights
• Project management experience in transformation initiatives and knowledge of CPF schemes would be an added advantage.

This is more than a data role — it’s about making real impact through evidence‑based decisions.

You’ll be leading a capable team that helps our organisation deliver better, smarter, and more responsive services.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1‑year full‑time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever‑evolving technological landscape.
• Promotion opportunities based on your capability and on‑the‑job performance.
• A vibrant community of like‑minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.