Project Public Relations Officer (PRO)

CHO ASSOCIATES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A construction project management company in Singapore is seeking a Public Relations Officer to manage communication and coordination between the project team and building users. The role requires at least 2 years of experience in relevant fields, strong communication skills, and proficiency in Microsoft Office. Responsibilities include handling user feedback, coordinating project works, and maintaining documentation. This is a vital position to ensure smooth project progress with minimal disruption.

Qualifications

• Minimum 2 years of relevant experience in construction, building renovation, or facilities management projects.
• Good understanding of construction site operations and safety awareness.
• Positive attitude, proactive approach, and ability to work independently under tight timelines.

Responsibilities

• Act as the primary liaison between the project team, building management, and end users.
• Handle and record all feedback, enquiries, and complaints from occupants or stakeholders.
• Provide timely and professional responses to all public and user concerns.
• Work closely with the project team to plan and coordinate works affecting building users.
• Assist in scheduling noisy or disruptive works to minimize impact to daily operations.
• Prepare and submit daily reports on work progress, user complaints, and any issues arising from site activities.

Skills

Strong communication and interpersonal skills

Ability to handle user feedback professionally

Proficient in Microsoft Office

Education

Diploma or Degree in Public Relations, Communications, Construction Management, or related field

Job description

Job Overview

We are seeking a dedicated and proactive Public Relations Officer (PRO) to manage communication and coordination between the project team and the building’s end users during the alteration and addition works for our project. The role involves ensuring that all renovation activities are properly coordinated, user concerns are addressed promptly, and the project progresses smoothly with minimal disruption to occupants and operations.

Responsibilities

• Act as the primary liaison between the project team, building management, and end users.
• Handle and record all feedback, enquiries, and complaints from occupants or stakeholders.
• Provide timely and professional responses to all public and user concerns.
• Work closely with the project team to plan and coordinate works affecting building users (e.g. noise, access, utilities).
• Assist in scheduling noisy or disruptive works to minimize impact to daily operations.
• Coordinate with representatives for any temporary access restrictions or service shutdowns.
• Conduct daily site walks to observe ongoing works and potential user impact.
• Prepare and submit daily reports on work progress, user complaints, and any issues arising from site activities.
• Escalate critical feedback or incidents to the Project Manager promptly.
• Draft and distribute notices to inform end users of upcoming works, service interruptions, or changes in access routes.
• Support communication materials such as circulars, emails, or posters for public awareness.
• Ensure that all interactions and communications are in line with SPH’s standards and company policy.
• Maintain proper documentation of complaints, responses, and resolution records.
• Uphold a professional image as a representative of the project and company.
• Support the project team in meetings and coordination with client management.
• Perform any other related tasks as required by the Project Manager to ensure smooth execution of the project.

Qualifications & Requirements

• Diploma or Degree in Public Relations, Communications, Construction Management, or related field.
• Minimum 2 years of relevant experience in construction, building renovation, or facilities management projects.
• Strong communication and interpersonal skills with the ability to handle user feedback professionally.
• Good understanding of construction site operations and safety awareness.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Positive attitude, proactive approach, and ability to work independently under tight timelines.