Project Manager-SPF

USER Experience Researchers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services firm in Singapore is looking for a skilled professional to manage IT application operations, ensure governance compliance, and support project activities. The ideal candidate will have experience in system operations and project management, particularly in cloud environments. Responsibilities include overseeing user accounts, maintaining compliance standards, and managing incident responses. This role demands strong communication skills and a background in IT frameworks.

Qualifications

• Minimum 2 years of project management experience is required.
• Experience with cloud platforms including user access management.
• Familiarity with government IT frameworks and compliance standards.

Responsibilities

• Manage tenant user accounts and subscriptions across various platforms.
• Facilitate system governance activities and security compliance.
• Support planning and execution of IT initiatives.

Skills

System operations experience

Communication skills

Project management

Cloud platform experience

DevOps practices

Education

Diploma or Degree in Information Systems, Computer Science, or related discipline

Tools

AWS

Azure

SHIP-HATS

Job description

To support the internal IT application team in managing daily operations, ensuring system governance compliance, manage project-related activities of digital services, and handling incidents effectively.

Key Responsibilities

Application Operations

• Manage tenant user accounts and subscriptions across Cloud CMP, CSP, SHIP, SHIP-HATS, TechBiz, POSTMAN, WOGAA, and Entrust portals.
• Administer project tools, apps, and common user groups including onboarding, offboarding, access permissions, and troubleshooting.
• Oversee renewal of project tokens (e.g., GitLab, Nexus Repo, SonarQube, FOD) and API keys.
• Monitor subscription usage and costs across platforms (e.g., SHIP-HATS, CSP, CMP).
• Manage SSL certificate lifecycle (CSR, KEY, CER, PEM, PFS, P7B) for internet and intranet domains.
• Maintain groups and role-based access policies for cloud resources

System Governance

• Facilitate and monitor system governance activities including regular security scans, IT audits, risk assessments, account and access reviews, and compliance checks.
• Oversee the remediation of identified vulnerabilities and contribute to periodic reporting for internal and external stakeholders.
• Assist in the development, documentation, and maintenance of internal standard operating procedures (SOPs), workflows, and governance processes.
• Ensure adherence to IM8 guidelines, Client security policies, service level agreements, and industry best practices.

Project & Incident Management

• Support the planning and execution of IT initiatives, including system upgrades, feature enhancements, and platform transitions.
• Collaborate effectively with vendors and internal stakeholders to ensure timely delivery of project milestones and adherence to quality standards.
• Monitor and track the validity and renewal timelines of contracts, systems, and service subscriptions.
• Identify, assess, and monitor project risks; assist in the development and implementation of mitigation strategies.
• Lead and coordinate incident response efforts, including root cause analysis, documentation, resolution tracking, and communication with relevant stakeholders.
• Ensure all incidents are accurately logged, appropriately escalated, and resolved within defined service level agreements (SLAs) and timelines.

Support in administrative tasks

Qualifications & Skills:

• Diploma or Degree in Information Systems, Computer Science, or a related discipline.
• Proven experience in system operations, incident and project management within enterprise or government environments.
• Experience with cloud platforms (e.g., AWS, Azure), including user access management, certificate/key lifecycle handling, and subscription services administration.
• Familiarity with government IT frameworks and compliance standards such as IM8, SSP, and GCC/GCC+ environments.
• Working knowledge of DevOps practices, SHIP-HATS toolchains, and cloud-native services.
• Strong communication skills with the ability to engage and manage stakeholders effectively.
• Skilled in preparing technical documentation, audit responses, and governance reports.
• Relevant certifications such as PMP, AWS or Azure Cloud, Agile/Scrum Master, ITIL, COMIT, or Information Security (e.g., CISSP, ISO 27001) are a plus.
• Minimum 2 years of project management experience is required
• Minimum 2 years of government work experience related to the work scope is preferred