Project Manager - Operations, KTLO (Cluster Offices)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Programme Manager to lead cross-functional projects and manage complex stakeholder engagements. The position requires 8-10 years of IT experience and strong project management skills, particularly in the healthcare sector. Responsibilities include establishing governance, monitoring project execution, and managing budgets to ensure alignment with strategic objectives.

Qualifications

• 8-10 years of relevant IT experience.
• Strong skills in managing multiple stakeholders.
• Proactive and anticipatory thinking.

Responsibilities

• Lead the execution of cross-functional projects.
• Manage interdependencies between projects.
• Oversee programme governance and risk management.

Skills

Programme management

Stakeholder engagement

Risk management

Communication

Problem-solving

Budget management

Education

Degree in Computer Science or Information Technology

Job description

Roles and Responsibility:

The programme manager leads / co‑leads the execution of cross‑functional projects from initiation to completion and optimises the collective impact of multiple projects. He/She:

• Sets up programme governance to provide oversight, decision making and accountability for the programme.
• Partners with business leaders to determine programme goals that support business objectives and strategies.
• Operates as the key IT contact for business ensuring IT services and capabilities are delivered in the desired manner.
• Manages interdependencies between projects within the programme to ensure they work cohesively towards common objectives.
• Manages a team of professionals and service providers to ensure the intended programme goals are achieved.
• Manages risks and issues impacting the delivery of outcomes.
• Designs, develops and implements operating procedures.

(A) Programme Management Framework

• Contribute to enhance programme/project framework capability within the organisation.
• Adhere to programme/project framework, templates, tools and systems to deliver on cost, time, quality metrics.
• Able to measure conformance of programme management framework and take corrective actions, as necessary.

(B) Stakeholder Engagement

• Identify and engage stakeholders, including sponsors, executives, project teams, and end‑users.
• Develop credibility with stakeholders through effective communication and keep stakeholders informed of the programme progress and key decisions.

(C) Develop Programme Plan

• Define programme scope, objectives, and expected outcomes.
• Develop a program plan that outlines the approach, timeline, resource requirements, and key deliverables.
• Set expectations for periodic and milestones reviews including status report, project risk identification and other dashboards.

(D) Monitor and Track Programme Execution

• Manage multiple projects within the programme.
• Drive project to meet cost, timeline, manpower and quality targets.
• Work with division and cross‑divisional management and project sponsors to gain agreement and manage expectations.
• Work with subject matter experts to detail out the requirements and tasks to achieve an optimal outcome for the project.
• Perform risk management, including assessment of risk treatment associates with deliverables and/or related systems/services in accordance with organisation risk management framework.
• Guide and support team in resolving business escalations and reconcile deliverables with business objectives.
• Drive programme discipline to document changes, issues and risks that affect implementation.
• Implement process improvements to reduce development time and assist in the integration of complex business factors.
• Report timely on programme/project’s achievements, issues and progress.

(E) Workplan and Budgeting

• Manage the budgeting of key strategic projects e.g. liaising with business owner during workplan cycle to identify key projects alignment to strategic roadmap.
• To have visibility on approved IT workplans and ensure workplan is carry out.
• Work with PMO Team to track, measure and report to ensure accountability.

(E) Cluster and Institution Operations

• Administer, review and improve existing IT governance processes e.g. IT Crisis management plan.
• Coordinate and perform timely review of department Standard Operating Procedures (SOPs), policies and IT Risks, and initiate updates / streamlining / improvements where necessary.
• Act as key IT contact for business ensuring IT services and supports are delivered in the desired manner.

Requirements/Qualifications:

• Degree in Computer Science, Information Technology or equivalent.
• At least 8‑10 years of relevant IT experience.
• Strong programme and project management skills in medium to large‑scale projects, with experience and a broad understanding of healthcare business processes.
• Excellent skills to manage multiple stakeholders including users, senior management including the C‑levels, IT teams, project teams, and vendors.
• Strives to understand challenge, be proactive and anticipatory in thinking process.
• Be driven and provide significant value to business unit.