Project Management Executive (Up to 4,000, EAST)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organization in the airport operations industry is seeking an individual to oversee Contact Centre operations for a loyalty programme. Responsibilities include managing escalated member cases, conducting data analysis, and ensuring service excellence. The ideal candidate holds a Bachelor's degree and has at least 1 year of relevant experience. This position offers a salary of up to $4000 and comes with attractive benefits.

Benefits

Attractive benefits

Bonus

Qualifications

• Minimum 1 year of relevant experience in administrative or project support roles.
• Fresh graduates with strong drive and willingness to learn are welcome to apply.
• Experience in data analysis and reporting tools is a plus.

Responsibilities

• Oversee Contact Centre operations for loyalty programme matters.
• Handle escalated member cases ensuring timely resolution.
• Conduct data analysis to uncover trends and provide actionable insights.

Skills

Communication

Coordination

Organisational skills

Data analysis

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Power BI

Pivot Tables

Job description

The Opportunity:

• Exciting opportunity to work with a leading organisation within the airport operations and management industry
• 5 days work week (Office Hour)
• Location: EAST
• Salary up to $4000
• 1 year contract (Renewable subjected to performance)
• Attractive benefits & Bonus!

Duties:

• Oversee Contact Centre operations for loyalty programme matters including account management, points crediting, tier progression, and service feedback.
• Handle escalated member cases with professionalism and empathy, ensuring timely and satisfactory resolution.
• Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
• Monitor escalations and identify recurring service or process issues; work with internal teams to implement improvements.
• Conduct data analysis to uncover trends and provide actionable insights through regular and ad-hoc reports.
• Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
• Maintain SOP manuals and training materials; deliver briefings to tenants and frontline staff to promote service excellence.
• Collaborate with internal stakeholders to align initiatives and foster cross-functional partnerships.
• Conduct regular audit checks to ensure compliance and mitigate operational risks.
• Provide operational support for loyalty-related parking and marketing initiatives.
• Undertake additional duties as assigned by management.

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum 1 year of relevant experience in administrative or project support roles.
• Fresh graduates with strong drive and willingness to learn are welcome to apply.
• Strong communication, coordination, and organisational skills.
• Proficiency in MS Office tools; knowledge of Power BI, Pivot Tables, and other relevant applications is advantageous.
• Experience in data analysis and reporting tools is a plus.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [e-mail]

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460