Project Logistics Customer Excellence Supervisor

Kuehne+Nagel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics company in Singapore is seeking an administrative role to lead a Customer Excellence team. You will ensure high levels of customer service through supervising order management, training team members, and identifying growth opportunities within customer accounts. Attention to detail and operational performance monitoring are essential. The role provides a chance to contribute meaningfully to logistics that impact lives.

Benefits

Diversity and equal opportunity

Stable work environment

Qualifications

• Experience in managing office operations or coordinating schedules.
• Ability to ensure data quality and system updates.
• Skills in team training and customer care.

Responsibilities

• Lead a team of specialists for multiple accounts.
• Ensure accurate data quality and team training.
• Identify business growth opportunities within customer portfolios.

Skills

Attention to detail

Team leadership

Data management

Communication skills

Operational performance monitoring

Job description

Overview

It\'s more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules contribute to your team\'s success and provide meaningful moments for people around the world. Your attention to detail supports colleagues to perform at their best, ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, adding your expertise and skills to the delivery of Customer + Operational Excellence.

Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through organizing and supervising all orders.

You will also identify and execute opportunities to increase revenue.

What we would like you to bring

• To ensure the highest levels of productivity are evident and maintained, while identifying tasks for centralization and automation, working with key stakeholders to transition such tasks.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure that all team members are skilled and trained in industry knowledge, customer care, processes and systems.
• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare and execute development and growth plans.
• To ensure the timely completion of all required file administration including documentation, billing, and vendor invoices/e-bills acknowledgement plus weekly forwarding sub-ledger (FSL).
• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints, and to report incidents and hazards as per relevant working instructions.
• To monitor operational performance of all suppliers (including HSE compliance) and implement corrective or preventative actions, escalating to management if required.

What\'s in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and is committed to diversity in our teams with regards to people with disabilities. We believe you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.