Project Coordinator (Strategic Partners/APJ)

MTS GLOBAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A technology services firm is looking for a Partner Services Operations & Enablement Contractor to interface with partners across the APJ region. This role involves developing partner strategies, managing training programs, and maintaining partner relations. Candidates should have over 5 years of experience in partner management and deep knowledge of the Asia Pacific region. Fluency in English is required, and Mandarin proficiency is a plus. Interested candidates should send their resume to the provided email.

Qualifications

• 5+ years of experience in partner/channel management, services enablement, or regional program management.
• Deep understanding of the Asia Pacific partner landscape.
• Fluency in English required; proficiency in Mandarin is a plus.
• Proven experience scaling service programs across geographically distributed teams.
• Strong balance of strategic thinking and hands-on operational execution.
• Solid background in program operations and service delivery management.
• APJ regional experience preferred.

Responsibilities

• Develop and refine APJ-specific partner strategies.
• Act as primary program contact for Asia Pacific region partners.
• Deliver and manage rollout of training and certification programs.
• Serve as go-to contact for partner escalations in the APJ region.
• Track partner health metrics and capture partner feedback.
• Manage purchase order processing and event logistics.

Skills

Partner/channel management

Services enablement

Program management

Cultural fluency in APJ

Fluency in English

Proficiency in Mandarin

Job description

Partner Services Operations & Enablement Contractor

Summary

This role serves as a key interface between MTS Global and our strategic partners across the APJ region, focusing on growing and supporting partner-delivered services across Technical Support, Professional Services, and Advanced Services. The successful candidate will combine strategic insight with hands-on execution to ensure MTS’s partner ecosystem is enabled, efficient, and optimized for success.

Strategic Responsibilities (25%)

Regional Strategy & Coverage Planning

• Develop and refine APJ-specific partner strategies aligned with MTS’s global channel and services vision.
• Identify regional coverage gaps, capability opportunities, and maturity development needs.

Portfolio Integration & GTM Alignment

• Drive awareness and adoption of partner-delivered services across MTS’s portfolio.
• Define region-specific go-to-market approaches, entry points, and success criteria.

Operational / Program Execution (75%)

Partner Relationship & Lifecycle Management

• Act as the primary program contact for mainly Asia Pacific region partners, guiding onboarding, certification milestones, and day-to-day operational activities.
• Resolve transactional and procedural challenges through effective coordination with field and global teams.

Enablement Execution

• Deliver and manage the rollout of training, certification, and service-readiness programs across multiple countries.
• Oversee training coordination, reporting, and communications to ensure adoption and measurable progress.

Escalation & Issue Management

• Serve as the go-to contact for partner escalations mainly in the Asia Pacific Region.
• Proactively identify recurring issues, drive structured follow-ups, and coordinate with global and regional stakeholders to resolve them.

Performance Monitoring & Feedback Loop

• Track partner health metrics through dashboards and QBRs.
• Capture and communicate partner feedback to inform program improvements and future strategy.

Dark Site Health Check Coordination

• Track and coordinate the Dark Site Health Check process, ensuring consistency and follow-through alongside APJ Senior Partner Services Managers.

Account Maintenance

• Maintain Partner Services Program Page (Partner Central), Knowledge Base, and partner-facing documentation.
• Support partner account setup in systems such as SFDC, Skyline, and Pure1.

General Support

• Manage purchase order (PO) processing for contractors and events.
• Provide event support for event logistics, handle general inquiries, and consolidate content for the Newsletter.

Key Qualifications

• 5+ years of experience in partner/channel management, services enablement, or regional program management (APJ focus preferred).
• Deep understanding of the Asia Pacific partner landscape and cultural fluency in managing multi-country ecosystems.
• Fluency in English required; proficiency in Mandarin is a plus for collaboration with Mandarin-speaking partners and internal stakeholders.
• Proven experience scaling service programs and certifications across geographically distributed teams.
• Strong balance of strategic thinking and hands-on operational execution.
• Solid background in program operations, partner enablement, and service delivery management.
• APJ regional experience strongly preferred (Singapore-based ideal).
• Ability to work independently while managing multiple stakeholders across functions and geographies.

All interested parties are encouraged to send in their detailed Resume/CV to [e-mail]