Project Coordinator (SG/PR ONLY, Immediate Starters Preferred)

AvePoint; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A technology solutions company in Singapore is seeking an experienced Project Coordinator to support the management and operations of a digital platform. The role involves assisting in business operations, managing support tickets, and developing documentation. Ideal candidates will have over 3 years of experience in project coordination and strong stakeholder management skills. Apply now to join our transformative journey!

Qualifications

• 3+ years of experience in project coordination, preferably in a digital platform environment.
• Experience with SaaS/PaaS platforms and service support systems.
• Proficiency in creating and maintaining documentation, including SOPs and user guides.
• Strong stakeholder management and coordination skills.

Responsibilities

• Assist in business operations and coordination with training partners and customers.
• Monitor issues, work items, and their resolution.
• Develop and test cross-functional Standard Operating Procedures (SOPs).
• Manage all tickets that are inbound for the platform as Level 1 resolution officer.
• Assist in onboarding training service providers, shipping lines, and users to the platform.

Skills

Project coordination

Service support

Stakeholder management

Job description

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

Job Summary

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.

Key Responsibilities

Business & Platform Operations

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional Standard Operating Procedures (SOPs).
• Create and maintain Business Continuity Planning (BCP) frameworks.
• Establish and implement Risk Assessment frameworks.

Service Support

• Manage all tickets that are inbound for the platform as Level 1 resolution officer.
• Implement and manage a SaaS/PaaS Service Support Centre.
• Develop user-facing service support content for the platform and website.
• Monitor support tickets and ensure quality resolution delivery.

Training & Documentation

• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

Qualifications

• 3+ years of experience in project coordination, preferably in a digital platform environment.
• Experience with SaaS/PaaS platforms and service support systems.
• Proficiency in creating and maintaining documentation, including SOPs and user guides.
• Strong stakeholder management and coordination skills.

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

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