Project Assistant, Operations

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics services provider in Singapore is seeking an Operations Support Specialist to assist in daily project and logistics operations. Responsibilities include coordinating with vendors, managing shipping documents, monitoring KPIs, and ensuring compliance with safety and operational standards. The ideal candidate will effectively communicate with internal teams and external partners to drive operational excellence.

Responsibilities

• Support day-to-day project and logistics operations.
• Coordinate operational tasks under the direction of the Operation Manager.
• Monitor inbound/outbound activities, transport arrangements, and on-site operations.
• Maintain effective communication with internal teams and external partners.
• Coordinate with transporters, warehouses, and third-party vendors.
• Monitor vendor performance and ensure SLA compliance.
• Manage shipping documents, delivery orders, invoices, and POs.
• Track KPIs such as OTD, billing accuracy, and costing accuracy.
• Assist in handling customer inquiries and provide required operational support.
• Ensure compliance with internal SOPs, policies, and HSE requirements.

Job description

Job Description:

1. Operational Support

• Support day-to-day project and logistics operations.
• Coordinate operational tasks under the direction of the Operation Manager.
• Monitor inbound/outbound activities, transport arrangements, and on-site operations.
• Maintain effective communication with internal teams (Commercial, Finance, Warehouse) and external partners.

2. Vendor Coordination

• Coordinate with transporters, warehouses, and third-party vendors.
• Monitor vendor performance and ensure SLA compliance.
• Prepare vendor-related documents and assist in invoice verification for Operation Manager review.

3. Documentation & System Management

• Manage shipping documents, delivery orders, invoices, and POs.
• Support job creation, updating, and closing in systems (SAP/Tango etc.).
• Compile data required for file closing and billing accuracy.

4. KPI Monitoring & Reporting

• Track KPIs such as OTD, billing accuracy, and costing accuracy.
• Report operational issues promptly to the Operation Manager.
• Support identification of improvement areas and contribute suggestions.

5. Customer & Internal Support

• Assist in handling customer inquiries and provide required operational support.
• Prepare reports and operational analysis as requested by the Operation Manager.
• Support customer KPI reporting and service performance updates.

6. Compliance & Safety Support

• Ensure compliance with internal SOPs, policies, and HSE requirements.