Programme Lead (Children's Programme)

Woodlands Social Centre; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A community-focused organization in Singapore is seeking a Programme Lead (Social Worker) to oversee THRIVE Academic and Club Explore programs. The role involves planning, delivering, and evaluating youth development initiatives while ensuring quality outcomes and effective volunteer management. Candidates must hold a degree in Social Work and possess 2–5 years of relevant experience. This position requires strong stakeholder engagement and budgeting skills. Evening and weekend work may be necessary, aligning with programme schedules.

Qualifications

• Minimum 2–5 years in programme delivery, child/youth work, or community services.

Responsibilities

• Lead annual and term-based programme planning.
• Provide overall programme oversight for THRIVE Academic and Club Explore.
• Facilitate sessions and manage ground operations during programme days.
• Design age-appropriate learning content and maintain quality.
• Build and maintain an evaluation framework for programmes.
• Plan and administer the programme budget.
• Recruit, onboard, train, and supervise volunteers.
• Serve as a key point of contact for parents on programme matters.

Skills

Programme design and delivery

Groupwork and child/youth engagement

Volunteer leadership

Budget management

Evaluation and data discipline

Stakeholder management

Education

Degree in Social Work

Registered Social Worker

Job description

Job Title

Programme Lead (Social Worker) – THRIVE Academic & Club Explore

Reporting Line

Reports to: Head of Department / Senior Social Worker (as assigned)

Supervises: Programme Assistants (if assigned), Volunteers, Facilitators

Role Purpose

The Programme Lead (Social Worker) is responsible for end-to-end planning, delivery, safeguarding, and evaluation of WSC’s youth/child development programmes—specifically THRIVE Academic and Club Explore. The role ensures high-quality programme outcomes, sound case-informed practice, strong volunteer management, prudent budget administration, and effective partnership with parents.

Key Responsibilities

1) Plan Programmes

• Lead annual and term-based programme planning (objectives, scope, timelines, staffing, logistics, risk controls).
• Align programme design to WSC outcomes, child development needs, and family strengthening goals.
• Develop implementation plans, session schedules, volunteer deployment plans, and contingency plans.

2) Oversee THRIVE Academic & Club Explore

• Provide overall programme oversight, ensuring consistency, quality assurance, and safeguarding compliance.
• Coordinate operations across both programmes (venue, attendance, groupings, resources, stakeholder communication).
• Ensure appropriate staff-to-child/volunteer ratios and duty allocations for each session.

3) Facilitate Programme

• Facilitate sessions (where required) and lead key touchpoints (orientation, briefings, group transitions, debriefs).
• Ensure the programme environment is safe, structured, inclusive, and supportive.
• Manage ground operations during programme days (incident response, behavioural support, escalation where needed).

4) Develop Content

• Design and curate age-appropriate learning and enrichment content (lesson plans, activities, worksheets, facilitator guides).
• Maintain content quality and progression (term-by-term structure, differentiated supports, enrichment tracks).
• Train staff/volunteers on content delivery standards and classroom/group management approaches.

5) Conduct Evaluation

• Build and maintain an evaluation framework: outputs, outcomes, and participant progress tracking.
• Conduct pre/post assessments where appropriate (academic, engagement, social-emotional indicators).
• Produce periodic evaluation reports and recommendations for programme improvements and stakeholder reporting.

6) Manage Programme Budget

• Plan and administer the programme budget (forecasting, procurement, cost control, reconciliation).
• Track expenditures, maintain documentation, and ensure value-for-money procurement.
• Support reporting for grants/funders (where applicable) and contribute to sustainability planning.

7) Manage Volunteers

• Recruit, screen (as per policy), onboard, train, schedule, and supervise volunteers.
• Maintain volunteer performance standards, conduct debriefs, and address conduct/performance issues.
• Develop volunteer retention practices (recognition, progression pathways, feedback loops).

8) Maintain Relationship with Parents

• Serve as a key point of contact for parents/guardians on programme matters.
• Conduct parent engagement touchpoints: orientation, consent processes, updates, feedback sessions.
• Support early identification of needs and appropriate referrals/linkages (within WSC or to partners), in line with social work practice and confidentiality.

Social Work Practice & Safeguarding (Embedded Expectations)

• Apply social work ethics, confidentiality, and professional boundaries in all interactions.
• Conduct basic triage and risk screening where relevant, and elevate safeguarding concerns per WSC protocol.
• Maintain accurate case/programme documentation and incident records.

Key Performance Indicators (KPIs)

• Programme delivery reliability: session completion, punctuality, incident rates, safeguarding compliance.
• Outcomes: student progress indicators (academic/engagement), attendance retention, parent satisfaction.
• Volunteer management: recruitment fill-rate, training completion, retention, volunteer satisfaction.
• Budget performance: variance to budget, timely reconciliation, audit-ready documentation.
• Continuous improvement: evaluation cycle completion and implemented improvements.

Required Qualifications

• Degree in Social Work (or equivalent recognised qualification).
• Registered Social Worker (if applicable/required by your operating context).
• Minimum 2–5 years in programme delivery, child/youth work, or community services (adjust to your seniority needs).

Required Competencies & Skills

• Programme design and delivery (planning, facilitation, operations, risk management).
• Groupwork and child/youth engagement; behaviour support strategies.
• Volunteer leadership: coaching, performance management, scheduling, retention.
• Budget management and basic finance administration.
• Evaluation and data discipline (assessment tools, reporting, outcome tracking).
• Stakeholder management: parent engagement, partner coordination, internal collaboration.
• Strong documentation, case notes/programme records, and compliance mindset.

Working Conditions (Customisable)

• Evening/weekend work required based on programme schedules.
• Occasional offsite activities/events.
• Must comply with WSC safeguarding requirements and relevant checks.