Programme Director

WE CARE COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A community service organization in Singapore seeks a Programme Manager to provide strategic leadership for funded programmes. The ideal candidate will ensure alignment with social service priorities, design outcome-based programmes, and oversee grant compliance. Required qualifications include a postgraduate degree in a related field and extensive experience in the social service sector. This role offers the opportunity to lead a capable team while ensuring high-quality service delivery.

Qualifications

• Minimum 8-10 years’ experience in the Singapore social service sector.
• At least 5 years in senior programme or service leadership roles.
• Demonstrated experience managing public-funded programmes.
• Proven capability in outcomes-based programme design.

Responsibilities

• Provide strategic leadership for funded programmes.
• Lead programme design using outcome-based accountability principles.
• Oversee grant compliance and reporting.
• Manage stakeholder relationships with healthcare and community agencies.

Skills

Programme leadership

Outcome-based programme design

Stakeholder management

Staff supervision

Education

Postgraduate qualification in Psychology, Counselling, Social Work

Job description

A. Key Functional Areas and Responsibilities

1. Programme Leadership and Sector Alignment

• Provide strategic leadership for funded programmes, ensuring alignment with national social service priorities, sector strategies, and organisational mission.
• Translate organisational and sector priorities into coherent programme strategies, theory of change,and multi-year implementation plans.
• In collaboration with Clinical Director/Consultant, advise senior management and the Board on programme strategy, risks, performance trends, and funding sustainability.

2. Outcome-based Programme Design and Evaluation

• Lead programme design using outcome-based accountability principles, including clear articulation of programme logic models, outputs, outcomes, and indicators.
• Ensure programmes are designed in line with NCSS/MSF outcome measurement expectations (e.g. client, programme, and system-level outcomes).
• Oversee the development and implementation of data collection frameworks, tools, and processes to support outcome tracking and evaluation.
• Analyse programme data to inform service improvement, funding renewal, and organisational learning.
• Ensure timely submission of accurate performance, outcomes, and evaluation reports to NCSS, MSF, and other funders.

3. Funding Compliance, Reporting and Grant Management

• Provide oversight of grant agreements, ensuring compliance with funding conditions, deliverables, and approved budgets.
• Lead preparation of funding applications, grant renewals, and variation requests in accordance with NCSS and MSF requirements.
• Ensure robust financial stewardship in collaboration with Corporate/Finance, including budget monitoring, cost allocation, and audit readiness.
• Support organisational readiness for funder reviews, audits, and compliance checks.

4. Clinical and Practice Governance

• Work in close partnership with the Clinical Director/Consultant to integrate evidence-informed clinical practice into programme design and delivery.
• Ensure service models adhere to professional, ethical, and practice standards applicable to social work andcounselling services.
• Support the establishment and maintenance of clinical governance structures, including supervision, case review, practice guidelines, and escalation protocols.
• Ensure safeguarding, duty of care, and client risk management requirements are embedded in programme operations.

5. Stakeholder, System and Partnership Management

• Act as a key organisational representative to NCSS, MSF, sector networks, and community partners with regards to WE CARE's programme or services.
• Build and sustain partnerships with healthcare, education, criminal justice, and community agencies to support integrated service delivery.
• Facilitate cross-agency collaboration to strengthen referral pathways, service continuity, and client outcomes.

6. People Management and Workforce Capability Development

• Provide leadership and supervision to programme managers and counselling staff, ensuring role clarity, performance management, and accountability for outcomes.
• Develop staff capability in outcomes measurement, documentation, and evidence-informed practice.
• Support succession planning and leadership development within programme teams.

7. Organizational Governance, Risk and Quality Assurance

• Contribute to organisational governance through preparation of management and Board reports on programme performance, risks, and outcomes
• Identify, assess, and manage programme-level risks, including clinical, safeguarding, financial, and reputational risks.
• Ensure programmes comply with organisational policies, PDPA requirements, and NCSS/MSF governance and accountability standards.
• Lead continuous quality improvement initiatives based on evaluation findings, client feedback, and funder inputs.

B. Expected Outcomes of the Role

• Programmes consistently meet or exceed funders' defined outputs, outcomes, and quality indicators.
• Strong outcomes measurement systems that support evidence-based decision- making, service improvement, and funding sustainability.
• High level of funder confidence, demonstrated through successful audits, positive reviews, and grant renewals.
• Clear clinical and programme governance structures that safeguard clients and staff while ensuring service quality.
• A capable programme team with strong accountability for performance and outcomes.

C. Preferred Qualifications & Work Experience

• Postgraduate qualification in Psychology, Counselling, Social Work or a related discipline.
• Accreditation or eligibility for professional registration (e.g. SASW, SAC, APSAC) preferred.
• Formal training in programme evaluation, outcomes measurement, governance, or leadership is an advantage.
• Minimum 8–10 years’ experience in the Singapore social service sector, with at least 5 years in senior programme or service leadership roles.
• Demonstrated experience managing public-funded programmes (MSF/MOH/MHA), including grant compliance, reporting, and audits.
• Proven capability in outcomes-based programme design, monitoring, and evaluation.
• Prior professional practice experience in social work, counselling, or a related discipline; addiction-specific experience is advantageous but not mandatory.
• Strong understanding of NCSS/MSF or MOH governance, accountability, and funding frameworks.
• Ability to bridge clinical practice, programme management, and funder requirements.
• High level of integrity, systems thinking, and stakeholder management capability.