Programme Director

Endava; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

A leading services firm in Singapore seeks a Programme Director to oversee the implementation of cutting-edge payments technology. This role demands expertise in governance, delivery management, and contractual accountability. The ideal candidate will have over 10 years in senior project management roles, preferably in the financial services sector. Responsibilities include governance oversight and ensuring program quality and compliance. Competitive salary, flexible working hours, and global career development opportunities are offered.

Benefits

Competitive salary package

Career coaching

Flexible working hours

Global wellbeing programmes

Qualifications

• Proven track record in Program governance, risk management, and audit-ready documentation.
• Strong communication skills; able to prepare materials for senior executives.

Responsibilities

• Own the end-to-end governance framework for the programme.
• Ensure delivery aligns fully with contractual scope.
• Act as the primary senior liaison for client programme leadership.
• Provide high-quality executive reporting on delivery readiness.
• Lead escalations involving delivery delays and quality concerns.

Skills

Governance & Documentation

Delivery Leadership

Commercial Awareness

Stakeholder Support

Soft Skills

Education

10+ years in Programme or Senior Project management roles

Experience in Payments or financial services industry

Job description

Job Description

This is an exciting opportunity for a strong Programme Director to be a part of an end-to-end, multi-stream, cross-border implementation of next-generation payments technology.

The Programme Director is the senior delivery and commercial leader responsible for managing a multi-stream, distributed technical delivery programme on behalf of a services firm. The role provides executive oversight, governance leadership, financial stewardship, contractual management, and stakeholder engagement to ensure that technical design, engineering, and deployment services are delivered in full accordance with client requirements and contracted milestones.

The Programme Director ensures predictable delivery, strong quality governance, commercial control, and cohesive execution across all distributed delivery teams and cross-party dependencies.

Key Responsibilities

Programme Governance & Oversight

• Own the end-to-end governance framework for the programme, ensuring it covers delivery performance, quality controls, risk management, financial tracking, and contractual alignment.
• Establish and lead governance forums including steering committees, executive reviews, delivery boards, quality checkpoints, and risk boards.
• Ensure governance processes are consistently applied across all streams and delivery centres, providing the structure needed for controlled and transparent delivery.
• Ensure that quality controls, such as design assurance, integration readiness checks, and milestone acceptance reviews, are built into the governance process and appropriately adhered to by delivery teams.
• Maintain a consolidated view of programme health, drawing on delivery metrics, quality indicators, risk profiles, and financial performance.

Contractual Accountability & Compliance

• Act as the contract owner for all services delivered under the programme.
• Ensure delivery aligns fully with contractual scope, SOWs, milestones, dependencies, service levels, and acceptance criteria, including any contractual quality obligations.
• Oversee contract compliance related to security, auditability, data handling, and client‑mandated standards or controls.
• Manage all contractual changes, including variations, extensions, amendments, and re‑baselining.
• Enforce contractual boundaries and prevent scope drift or misinterpretation through rigorous governance and change control.
• Own the programme’s financial performance: revenue, margin, cost control, burn rates, and forecasting.
• Ensure that commercial reporting is accurate, timely, and reflective of delivery progress and milestone acceptance.
• Identify and mitigate commercial risks such as unplanned effort, dependency‑driven delays, resource inefficiencies, or rework cost exposure.
• Lead commercial negotiations with the client relating to:
  • Change requests or variations
  • Additional work packages
  • Contract extensions or renewals
  • Rate or resource model changes
• Ensure workforce planning across distributed teams aligns with commercial constraints and quality expectations.

Senior Stakeholder Management & Escalation

• Act as the primary senior liaison for client programme leadership, procurement, PMO, and cross‑party governance bodies.
• Lead escalations involving delivery delays, cross‑party coordination issues, quality concerns impacting acceptance, environmental constraints, or contractual disagreements.
• Provide high‑quality executive reporting on delivery readiness, risk status, dependency management, commercials, and quality controls.
• Own programme‑level risks, issues, and dependencies requiring cross‑stream or cross‑party intervention.
• Ensure the governance framework includes structured risk identification, mitigation planning, escalation paths, and quality‑related risk tracking.
• Oversee management of technical, organisational, and contractual dependencies across client teams, internal teams, and third parties.
• Drive timely resolution of blockers threatening contracted milestone achievement or quality gate readiness.

Leadership Across Distributed Delivery Teams

• Provide executive leadership across all global delivery centres to ensure cohesive communication, consistent expectations, and aligned execution.
• Work closely with Programme Manager(s) to ensure delivery remains within contractual scope, schedule, quality expectations, and financial boundaries.
• Promote a culture of quality, accountability, transparency, and continuous improvement across all delivery locations.

Qualifications

• Experience: 10+ years in Programme or Senior Project management roles within technology or consulting environments.
• Governance & Documentation: Strong track record in Program governance, risk management, and audit‑ready documentation. Proven experience managing fixed‑price contracts.
• Delivery Leadership: Proven experience leading multi‑stream or multi‑vendor digital delivery Programs.
• Commercial Awareness: Exposure to budgets, forecasts, invoicing, and financial performance tracking.
• Industry Background: Payments, financial services, or other regulated industries preferred.
• Stakeholder Support: Strong communication skills; able to prepare materials for senior executives and occasionally represent the Program in governance forums.
• Work Authorisation: Must meet the requirements to have the right to work in Singapore.

Soft Skills

• Composure and professionalism under pressure and ambiguity.
• Strong problem‑solving and decision‑making skills.
• Collaborative leadership style with focus on empowerment and shared success.
• Diligent, detail‑oriented, and process‑driven.
• Strong organisational skills; able to manage multiple workstreams.
• Calm and reliable under pressure.
• Collaborative team player who provides structure while enabling leadership to focus on external strategy.

Benefits

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value‑based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non‑linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass‑it‑on sessions, workshops, conferences;
• Work‑Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.