Programme Director

WE CARE COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent social services organization in Singapore seeks a Programme Leader to oversee funded programmes, ensuring alignment with national priorities and organizational mission. Responsibilities include leading programme design, managing funding compliance, and ensuring high-quality outcomes. Candidates should possess a postgraduate qualification and have extensive experience in the Singapore social service sector, with strong capabilities in stakeholder management and programme evaluation. This role offers a chance to make a significant impact on community services.

Qualifications

• Minimum 8–10 years’ experience in the Singapore social service sector.
• Accreditation or eligibility for professional registration preferred.
• Proven capability in outcomes-based programme design.

Responsibilities

• Provide strategic leadership for funded programmes.
• Lead the programme design and evaluation process.
• Ensure compliance with funding conditions and reporting requirements.

Skills

Stakeholder management

Outcomes measurement

Programme leadership

Education

Postgraduate qualification in Psychology, Counselling, Social Work or related discipline

Job description

A. Key Functional Areas and Responsibilities

1. Programme Leadership and Sector Alignment

• Provide strategic leadership for funded programmes, ensuring alignment with national social service priorities, sector strategies, and organisational mission.
• Translate organisational and sector priorities into coherent programme strategies, theory of change,and multi-year implementation plans.
• In collaboration with Clinical Director/Consultant, advise senior management and the Board on programme strategy, risks, performance trends, and funding sustainability.

2. Outcome-based Programme Design and Evaluation

• Lead programme design using outcome-based accountability principles, including clear articulation of programme logic models, outputs, outcomes, and indicators.
• Ensure programmes are designed in line with NCSS/MSF outcome measurement expectations (e.g. client, programme, and system-level outcomes).
• Oversee the development and implementation of data collection frameworks, tools, and processes to support outcome tracking and evaluation.
• Analyse programme data to inform service improvement, funding renewal, and organisational learning.
• Ensure timely submission of accurate performance, outcomes, and evaluation reports to NCSS, MSF, and other funders.

3. Funding Compliance, Reporting and Grant Management

• Provide oversight of grant agreements, ensuring compliance with funding conditions, deliverables, and approved budgets.
• Lead preparation of funding applications, grant renewals, and variation requests in accordance with NCSS and MSF requirements.
• Ensure robust financial stewardship in collaboration with Corporate/Finance, including budget monitoring, cost allocation, and audit readiness.
• Support organisational readiness for funder reviews, audits, and compliance checks.

4. Clinical and Practice Governance

• Work in close partnership with the Clinical Director/Consultant to integrate evidence-informed clinical practice into programme design and delivery.
• Ensure service models adhere to professional, ethical, and practice standards applicable to social work andcounselling services.
• Support the establishment and maintenance of clinical governance structures, including supervision, case review, practice guidelines, and escalation protocols.
• Ensure safeguarding, duty of care, and client risk management requirements are embedded in programme operations.

5. Stakeholder, System and Partnership Management

• Act as a key organisational representative to NCSS, MSF, sector networks, and community partners with regards to WE CARE's programme or services.
• Build and sustain partnerships with healthcare, education, criminal justice, and community agencies to support integrated service delivery.
• Facilitate cross-agency collaboration to strengthen referral pathways, service continuity, and client outcomes.

6. People Management and Workforce Capability Development

• Provide leadership and supervision to programme managers and counselling staff, ensuring role clarity, performance management, and accountability for outcomes.
• Develop staff capability in outcomes measurement, documentation, and evidence-informed practice.
• Support succession planning and leadership development within programme teams.

7. Organizational Governance, Risk and Quality Assurance

• Contribute to organisational governance through preparation of management and Board reports on programme performance, risks, and outcomes
• Identify, assess, and manage programme-level risks, including clinical, safeguarding, financial, and reputational risks.
• Ensure programmes comply with organisational policies, PDPA requirements, and NCSS/MSF governance and accountability standards.
• Lead continuous quality improvement initiatives based on evaluation findings, client feedback, and funder inputs.

B. Expected Outcomes of the Role

• Programmes consistently meet or exceed funders' defined outputs, outcomes, and quality indicators.
• Strong outcomes measurement systems that support evidence-based decision- making, service improvement, and funding sustainability.
• High level of funder confidence, demonstrated through successful audits, positive reviews, and grant renewals.
• Clear clinical and programme governance structures that safeguard clients and staff while ensuring service quality.
• A capable programme team with strong accountability for performance and outcomes.

C. Preferred Qualifications & Work Experience

• Postgraduate qualification in Psychology, Counselling, Social Work or a related discipline.
• Accreditation or eligibility for professional registration (e.g. SASW, SAC, APSAC) preferred.
• Formal training in programme evaluation, outcomes measurement, governance, or leadership is an advantage.
• Minimum 8–10 years’ experience in the Singapore social service sector, with at least 5 years in senior programme or service leadership roles.
• Demonstrated experience managing public-funded programmes (MSF/MOH/MHA), including grant compliance, reporting, and audits.
• Proven capability in outcomes-based programme design, monitoring, and evaluation.
• Prior professional practice experience in social work, counselling, or a related discipline; addiction-specific experience is advantageous but not mandatory.
• Strong understanding of NCSS/MSF or MOH governance, accountability, and funding frameworks.
• Ability to bridge clinical practice, programme management, and funder requirements.
• High level of integrity, systems thinking, and stakeholder management capability.