Programme and Research Operations Coordinator (Healthcare)

APBA TG HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A human resources firm in Singapore is seeking a Programme and Research Operations Coordinator for a 1-year contract. This role focuses on supporting the daily operations of a digital mental health programme, engaging with counsellors, monitoring participant safety, and driving programme quality through research. The ideal candidate has a degree in Psychology or Business and skills in communication and coordination.

Qualifications

• Bachelor’s degree in Psychology, Business, or related field.
• Demonstrated interest in mental health and/or digital health.
• Conscientious, organised, and detail-oriented.

Responsibilities

• Organise and support onboarding, training sessions, and case consultations for counsellors.
• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate qualitative research activities, including interviews.

Skills

Strong communication

Coordination

Stakeholder management

IT literacy

Detail-oriented

Education

Bachelor’s degree in Psychology, Business, or related field

Job description

Overview

The Programme and Research Operations Coordinator will support the ongoing implementation of a digital mental health programme. This role involves close collaboration with the mindline.sg team and community counsellors to ensure smooth daily operations, with a focus on supporting counsellors, monitoring participant safety, and facilitating timely clinical escalation when required. The coordinator will also play a key role in driving programme quality improvements through research coordination and feedback collection. This is strictly a 1-year contract with no potential for conversion or extension.

Key Responsibilities

Counsellor Engagement & Training

• Organise and support onboarding, training sessions, and case consultation meetings for counsellors.
• Coordinate and troubleshoot issues reported by counsellors to ensure smooth platform use.

Participant Safety & Monitoring

• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate with clinical psychologists to ensure timely follow-up and participant support.

Research & Evaluation Support

• Coordinate qualitative research activities, including interviews between participants and freelance interviewers.
• Collect, organise, and summarise feedback from participants and counsellors for reporting and quality improvement.
• Assist with documentation, data organisation, and other operational tasks as needed.

Requirements

• Bachelor’s degree in Psychology, Business, or a related field.
• Demonstrated interest in mental health and/or digital health.
• Strong communication, coordination, and stakeholder management skills.
• Good IT literacy and comfort in engaging with digital platforms and dashboards.
• Conscientious, organised, and detail‑oriented, with the ability to adapt to evolving programme needs.