Programme and Research Operations Coordinator (Healthcare)

APBA TG HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A mental health services provider in Singapore seeks a Programme and Research Operations Coordinator for a 1-year contract. You will support ongoing digital mental health programs, engage with counsellors, and monitor participant safety. The ideal candidate holds a Bachelor’s degree in Psychology or Business and has strong coordination skills. This role offers no potential for conversion or extension.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Interest in mental health or digital health is essential.
• Strong communication and coordination skills are a must.

Responsibilities

• Organise and support onboarding and training sessions for counsellors.
• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate qualitative research activities including interviews.

Skills

Strong communication

Coordination

Stakeholder management

IT literacy

Education

Bachelor's degree in Psychology, Business, or related field

Job description

Overview

The Programme and Research Operations Coordinator will support the ongoing implementation of a digital mental health programme. This role involves close collaboration with the mindline.sg team and community counsellors to ensure smooth daily operations, with a focus on supporting counsellors, monitoring participant safety, and facilitating timely clinical escalation when required. The coordinator will also play a key role in driving programme quality improvements through research coordination and feedback collection. This is strictly a 1-year contract with no potential for conversion or extension.

Key Responsibilities

Counsellor Engagement & Training

• Organise and support onboarding, training sessions, and case consultation meetings for counsellors.
• Coordinate and troubleshoot issues reported by counsellors to ensure smooth platform use.

Participant Safety & Monitoring

• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate with clinical psychologists to ensure timely follow-up and participant support.

Research & Evaluation Support

• Coordinate qualitative research activities, including interviews between participants and freelance interviewers.
• Collect, organise, and summarise feedback from participants and counsellors for reporting and quality improvement.
• Assist with documentation, data organisation, and other operational tasks as needed.

Requirements

• Bachelor’s degree in Psychology, Business, or a related field.
• Demonstrated interest in mental health and/or digital health.
• Strong communication, coordination, and stakeholder management skills.
• Good IT literacy and comfort in engaging with digital platforms and dashboards.
• Conscientious, organised, and detail‑oriented, with the ability to adapt to evolving programme needs.