Programme and Research Operations Coordinator (Healthcare)

TG Group Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading mental health service provider in Singapore is seeking a Programme and Research Operations Coordinator. The role involves supporting daily operations of a digital mental health programme, engaging with counsellors, and coordinating research activities. The ideal candidate holds a Bachelor’s degree in Psychology or Business, and has strong communication and coordination skills. This is a 1-year contract without potential for extension.

Qualifications

• Demonstrated interest in mental health and/or digital health.
• Conscientious, organised, and detail-oriented.
• Ability to adapt to evolving programme needs.

Responsibilities

• Organise and support onboarding and training sessions for counsellors.
• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate qualitative research activities and collect feedback.

Skills

Strong communication

Coordination skills

Stakeholder management

Good IT literacy

Detail-oriented

Education

Bachelor’s degree in Psychology, Business, or a related field

Job description

Overview

The Programme and Research Operations Coordinator will support the ongoing implementation of a digital mental health programme. This role involves close collaboration with the mindline.sg team and community counsellors to ensure smooth daily operations, with a focus on supporting counsellors, monitoring participant safety, and facilitating timely clinical escalation when required. The coordinator will also play a key role in driving programme quality improvements through research coordination and feedback collection.

This is strictly a 1-year contract with no potential for conversion or extension.

Key Responsibilities

Counsellor Engagement & Training

• Organise and support onboarding, training sessions, and case consultation meetings for counsellors.
• Coordinate and troubleshoot issues reported by counsellors to ensure smooth platform use.

Participant Safety & Monitoring

• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate with clinical psychologists to ensure timely follow-up and participant support.

Research & Evaluation Support

• Coordinate qualitative research activities, including interviews between participants and freelance interviewers.
• Collect, organise, and summarise feedback from participants and counsellors for reporting and quality improvement.
• Assist with documentation, data organisation, and other operational tasks as needed.

Requirements

• Bachelor’s degree in Psychology, Business, or a related field.
• Demonstrated interest in mental health and/or digital health.
• Strong communication, coordination, and stakeholder management skills.
• Good IT literacy and comfort in engaging with digital platforms and dashboards.
• Conscientious, organised, and detail-oriented, with the ability to adapt to evolving programme needs.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275