Programme Admin and Support Executive (part-time)

Credit Counselling Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social impact organization in Singapore is looking for an Administrative Support role for a debt relief program. The incumbent will manage payments, ensure documentation accuracy, and assist with client interactions. Candidates should have at least 3 years of administrative experience and proficiency in Microsoft Office. Strong attention to detail and process adherence are essential. This position offers an opportunity to contribute to meaningful social initiatives.

Qualifications

• Minimum 3 years of working experience in administrative support roles.
• Basic knowledge of payment processing and financial management is an advantage.
• Proficiency in Microsoft Office, especially Excel and Word.

Responsibilities

• Administer payment processes for debt relief.
• Assist with data entry into systems and maintain records.
• Coordinate client appointment schedules.

Skills

Attention to detail

Process adherence

Client interaction

Data entry

Tools

Microsoft Office

Data management systems

Job description

The incumbent will provide administrative support for a social impact programme that facilitates debt relief payments. This includes managing the disbursement of matched payments to creditors on behalf of programme beneficiaries, ensuring that all required verifications are completed accurately. The role requires maintaining meticulous records, adhering strictly to established processes, and working collaboratively with both internal and external stakeholders. This position demands a high degree of attention to detail, strong process discipline, and accuracy.

Main Function

Administer Payment Process

Assist in the end-to-end process of preparing and monitoring the disbursing of matched debt relief payments to creditors on behalf of programme beneficiaries, ensuring all necessary verification steps are completed.

Data Entry and Documentation

Input client data into CCS’ data management system, scan and file documents, and ensure all records are updated accurately.

Client Interaction Support

Assist with the registration of clients for various financial counselling services, including physical and webinar Info Talks.

Schedule and Coordinate Appointments

Help schedule appointments for financial counselling sessions and coordinate the necessary preparation of documents for meetings with beneficiaries.

Attendance Tracking

Prepare and manage the attendance lists for Info Talks, workshops, and other client-facing sessions.

Report Preparation

Assist the department to prepare weekly and monthly reports.

Other Responsibilities

Document Management

Ensure that all client documents are properly filed, scanned, and stored in compliance with data protection policies. Shred documents once their retention period has expired.

General Administrative Support

Provide general administrative support to the team, including responding to client queries via phone and email, and assisting with data entry tasks for workshops and events.

Process Adherence

Strictly follow CCS Standard Operating Procedures (SOPs), workflows, and applicable regulations to maintain compliance with organisational policies, as well as external regulatory requirements.

Internal Collaboration

Maintain professional relationships with colleagues across departments to facilitate smooth operations.

Escalation of Issues

Identify and escalation any exceptional case or concerns to the supervisor’s attention for further action. Provide suggestions for workflow improvements where necessary.

Ad hoc assignments

Perform other ad-hoc duties as reasonably assigned, to support business needs.

Attributes

Meticulous and Process-Driven

Strong attention to detail with consistent adherence to workflows and accuracy in all administrative and payment-related tasks.

Integrity and Confidentiality

Demonstrates trustworthiness and protects sensitive client information in accordance with CCS’s data protection policies.

Organised and Collaborative

Able to manage multiple tasks efficiently while working effectively with colleagues and stakeholders.

Requirements

• Minimum 3 years of working experience in administrative or support roles, preferably in data entry, payments, or transactions.
• Basic knowledge of payment processing, financial management, or data systems is an advantage.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with data management systems.
• Previous experience in a regulatory environment, especially related to data protection, is desirable.