Program Operations Coordinator.

ANTARES MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service organization in Singapore is seeking a Programme and Research Operations Coordinator to support their Cognitive Behavioural Therapy programme. The role involves ensuring smooth operations, engaging with counsellors, and coordinating research activities. Candidates should hold a Bachelor’s degree in psychology or related fields and demonstrate strong communication and coordination skills. This position offers the chance to contribute to mental health initiatives in a dynamic environment.

Qualifications

• Bachelor’s degree in psychology, business, or other related fields.
• Demonstrated interest in mental health and/or digital health.
• Comfortable working with multiple stakeholders.

Responsibilities

• Organize and support onboarding, training, and consultation meetings.
• Monitor dashboard for participant safety and coordinate follow-up.
• Coordinate qualitative research activities such as interviews.

Skills

Strong communication skills

Coordination skills

IT literacy

Detail-oriented

Education

Bachelor’s degree in psychology or related fields

Job description

The Programme and Research Operations Coordinator will support the ongoing implementation of the internet-based Cognitive Behavioural Therapy programme. This individual will work closely with the counsellors to ensure smooth day-to-day operations, with a strong focus on supporting counsellors in their use of the platform, monitoring participant safety, and facilitating timely clinical escalation when needed. The coordinator will also play a key role in driving the programme’s quality improvement efforts through the coordination of qualitative research activities, including interviews and feedback collection from both participants and counsellors.

Roles & Responsibilities

• Counsellor Engagement & Training: Organise and support onboarding, training sessions, and ongoing case consultation meetings - Coordinate and troubleshoot issues reported by counsellors
• Participant Safety & Monitoring: Monitor the dashboard for any suicide risk or escalation flags and coordinate with in-house clinical psychologists to ensure timely follow-up and support

Research & Evaluation Support

• Coordinate qualitative research activities such as interviews between participants and freelance interviewers.
• Collect, organize, and summarize feedback from both participants and counsellors for reporting and quality improvement purposes.
• Assist with documentation and data organization related to programme operations.

Requirements

• Bachelor’s degree in psychology, business, or other related fields.
• Demonstrated interest in mental health and/or digital health.
• Strong communication and coordination skills; comfortable working with multiple stakeholders.
• Good IT literacy and a willingness to engage with tech platforms and dashboards.
• Conscientious, organized, detail-oriented, and adaptable to evolving programme needs.