Program Manager, Operations Performance, Quality and Programs - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced Program Manager to lead complex projects across various time zones. The role requires 5 years of program management experience, a background in data analytics, and the ability to develop operational effectiveness initiatives. Preferred qualifications include managing digital transformation projects and strong communication skills. Join a dynamic team dedicated to delivering innovation and operational excellence.

Qualifications

• 5 years of experience in program or project management.
• 3 years of experience in operations with a focus on data analytics.
• Experience managing digital transformation and IT projects is preferred.

Responsibilities

• Develop and implement data quality initiatives to improve network operations.
• Deliver quality governance frameworks for new systems introduction.
• Test network reliability and conduct retrospective analysis.
• Gather and analyze necessary data to drive effectiveness.
• Use data analytics to establish measures of operational quality.

Skills

Program management

Data analytics

Project management

Process improvement

Communication

Education

Bachelor's degree in a technical field

Job description

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It\'s your job to coordinate the players and keep them up to date on progress and deadlines.

Job responsibilities

• Develop and implement data and performance quality initiatives to improve network operations. Deliver digitization initiatives to deliver operational innovations and overall effectiveness.
• Deliver quality governance frameworks, and implementation of an operational readiness testing program for new systems introduction and network operationalisation.
• Test network reliability, processes robustness and complete retrospective analysis and improvement.
• Gather and collate all aspects of necessary data and analytics to drive operational effectiveness in operational systems.
• Use data analytics, identify, create and establish measures of operational quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the operate Objective and Key results (OKRs).

Minimum qualifications

• Bachelor\'s degree in a technical field, computer/data science, business analytics, process or similar, or equivalent practical experience.
• 5 years of experience in program or project management.
• 3 years of experience in operations, with a focus on data analytics, process developing and testing, performance quality and operational excellence.

Preferred qualifications

• 5 years of experience managing digital transformation and IT projects.
• Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure, improve operational outcomes.
• Ability to work on their own and as part of a team.