Program Coordinator / Patient Service Associate(NUHS@Home)

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore seeks a proactive Programme Coordinator to enhance patient care. The role involves coordinating services, managing appointments, and handling admissions. Ideal candidates are diploma holders with communication skills in English and a mother tongue language, adept in Microsoft applications. This dynamic position may require work beyond standard hours. Join us and help reshape healthcare delivery in Singapore.

Qualifications

• Able to converse in English and mother tongue language (Chinese/Malay/Tamil).
• Computer literate and proficient in Microsoft applications.
• Willing to work outside of working hours.

Responsibilities

• Involve in planning, assessment, and monitoring of the program.
• Coordinate with external vendors to arrange transport and deliveries.
• Perform patient admissions, discharges, and transfers on EMR system.

Skills

Proactive problem-solving

Team player

Communication skills

Education

Diploma in any discipline

Tools

Microsoft applications

Job description

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Job ID: 4008

Job Function: Administration

Institution: National University Health System

Join us in our mission to transform the healthcare landscape in Singapore!We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us.

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care.We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;

Coordinate with external vendors to arrange for transport and courier deliveries;

Coordinate with NUH & cross hospital BMU to manage bed requests;

Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;

Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;

Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.

Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.

• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

Diploma in any discipline;

Able to converse in English & mother tongue language (Chinese/Malay/Tamil);

Computer literate and be proficient in Microsoft applications;

Be willing to work outside of working hours (E.g. weekends and/or public holidays);

Able to cope with and work in a fast paced environment;

Must be a good team player with positive work attitude;

Prior knowledge/working experience in a hospital setting is an added advantage.