Program Assistant, Transitional Shelter

Allkin Singapore Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community-centric social service agency in Singapore is seeking a Program Assistant (Operations) to support shelter operations and help vulnerable individuals. The ideal candidate should have an O'Level certificate or higher and possess strong interpersonal skills. Responsibilities include maintaining records, assisting residents during admission, and ensuring smooth shelter operations. If you're passionate about making a difference, apply now!

Qualifications

• Compassionate and resilient individual.
• Experience in social services or shelter operations is an advantage.
• Organized, detail-oriented, and comfortable with administrative tasks.

Responsibilities

• Be the first point of contact for shelter residents.
• Support new residents during admission and orientation.
• Maintain accurate records and statistics.

Skills

Interpersonal skills

Communication skills

Crisis management

Education

O'Level certificate or higher

Job description

Company Description

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

Are you passionate about making a difference in the lives of vulnerable individuals and families? We're looking for a Program Assistant (Operations) to join our shelter team and help ensure smooth day‑to‑day operations while making a meaningful impact in the lives of our residents.

Designation

Program Assistant (Operations), Transitional Shelter

Responsibilities

• Be the first point of contact for shelter residents, addressing general queries with empathy and professionalism.
• Support new residents during admission and orientation, helping them feel welcomed and informed.
• Maintain accurate records and statistics to support monitoring and evaluation of shelter programs.
• Provide essential administrative and operational support to ensure smooth shelter operations.
• Handle data entry for client records and operational documentation.
• Manage records of client payments for shelter fees and utilities.
• Track and maintain inventory of rations, in‑kind donations, and distributions to residents.
• Help uphold a safe, secure, and healthy shelter environment through regular checks and minor maintenance.
• Enforce shelter rules and conduct inspections to ensure compliance.
• Mediate disputes between residents and respond to incidents, escalating when necessary.
• Build rapport with residents and their families, especially children and vulnerable individuals, through therapeutic engagement.
• Collaborate with the team to develop, evaluate, and improve tenant programs.
• Liaise with community agencies and support the planning and execution of shelter activities.
• Co‑create and organize meaningful programs for residents, providing logistical support as needed.

Qualifications

• Minimum qualification required is an O'Level certificate or higher.
• A compassionate and resilient individual with strong interpersonal and communication skills.
• Experience in social services, community work, or shelter operations is an advantage.
• Able to manage crisis situations calmly and effectively.
• Organized, detail‑oriented, and comfortable with administrative tasks.
• A team player who thrives in a mission‑driven environment.

Other Information

Liberte HR Services Pte Ltd is the designated recruitment partner for Allkin Singapore. As part of the hiring process, you may receive communication from them regarding this opportunity.