Professional Services Manager, SEA, MMS (Healthcare IT Project Management)

BD Mexico; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global medical technology company in Singapore seeks an experienced Project Manager to oversee operational elements of their service business. The ideal candidate will have a Bachelor's degree, at least 6 years of experience in project management, and a strong background in healthcare IT. Responsibilities include managing stakeholder relationships, leading project teams, and ensuring quality delivery of project goals. Join a team committed to advancing health and fostering an inclusive culture.

Qualifications

• Minimum 6 years' experience in project management.
• PMP certification or similar qualification preferred.
• Strong knowledge of healthcare clinical IT projects.

Responsibilities

• Drive operational elements of service business and revenue objectives.
• Manage relationships and communications with stakeholders.
• Conduct service KPI review meetings with business partners.

Skills

Project Management

Stakeholder Management

Technical Expertise in Healthcare IT

Written and Verbal Communication

Education

Bachelor's degree

Job description

Overview

Job Description Summary

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our MedTech products—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us? A career at BD means learning and working alongside inspirational leaders and colleagues who are passionate about fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture and understand the human story that underpins everything we do. BD welcomes people with imagination and drive to reinvent the future of health. You’ll discover a culture where you can learn, grow and thrive, and do your part to make the world a better place.

Become a maker of possible with us!

Responsibilities

• Drive all operational elements of MMS (Pyxis, ROWA, Parata and Infusion) service business and established revenue objectives.
• Effectively manage relationships and communications with critical stakeholders, including customers, account managers and leadership team.
• Communicate and report project activities, timelines, impacts and implications to project team members, stakeholders and staff.
• Work closely with international teams to gain support, guidance, and prompt escalation resolution.
• Conduct monthly / quarterly service KPI review meetings with business partners.
• Develop robust and achievable project plans to manage the delivery of quality project deliverables.
• Demonstrate a working knowledge of project management.
• Track and manage project activities and deliverables to achieve agreed outcomes and identify and develop mitigation strategies to manage interdependencies.
• Understand project interdependencies and ensure delivery within approved budget, schedule and quality standards.
• Actively lead and motivate cross-functional and/or multi-site teams for medium to large projects.
• Create and maintain training and development plans for direct reports and Business Partners.
• Develop processes for SEA service to meet BD’s QMS system.

Qualifications

• Bachelor’s degree with minimum 6 years’ experience.
• Project Management Professional (PMP) certification or similar qualification.
• Strong knowledge of large Healthcare / Clinical IT Projects as a Project Manager.
• Previous Service Operations experience.
• Technical and business ability within the Healthcare IT Sector.
• Strong stakeholder management to meet business expectations.
• Strong liaison and negotiation skills with remote SMEs across cybersecurity, technical implementations and troubleshooting to establish root cause analysis.
• Sound technical expertise with proactive mindset to address intricate technical challenges.
• Experience in Healthcare IT integration and service operations support is desirable.
• Excellent written and verbal communication skills; ability to lead project working groups from BD, Customer and external vendors.
• Customer service orientation and ability to lead Field service teams and cross-functional groups.
• Service or Operations management experience in a large Healthcare IT service environment is desirable.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Additional Details

Primary Work Location: SGP The Strategy

Work Shift: Not specified

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.