Production System Engineer, Infrastructure Engineering Technology - DevOps Singapore Regular

ByteDance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Production Systems Engineer to enhance the stability and efficiency of data center operations. This role focuses on the entire lifecycle of server fleets, from design to retirement, and requires collaboration across teams to innovate solutions. Ideal candidates will have a strong problem-solving capability in a high-pressure environment and a commitment to improving automation and reliability in server operations. Join us to inspire creativity and impact the tech landscape.

Responsibilities

• Contribute to enhancing the stability and efficiency of data center operations.
• Participate in the lifecycle of the server fleet from design to retirement.
• Develop tools to enhance automation and reliability of servers.
• Monitor and improve infrastructure availability and latency.
• Troubleshoot complex technical issues and conduct root-cause analysis.
• Collaborate with multiple teams to innovate solutions.
• Engage in on-call support to address production issues.

Job description

Responsibilities

• Operation: As a Production Systems Engineer, your mission is to contribute to enhancing the stability, efficiency, effectiveness, and scalability of our data center and server operations, platform, and service on a worldwide scale.
• Lifecycle Enhancement: Participate in and enhance the entire lifecycle of the server fleet - from system design/introduction consultation to launch reviews, deployment, operation, and retirement.
• Automation: Develop and deploy tools and solutions to enhance the automation, reliability, scalability, and operability of servers in the datacenter.
• Monitoring: Develop and deploy tools and solutions for improving the availability, latency, and overall service of the datacenter infrastructure, server, and network health.
• Disaster Recovery: Troubleshoot and resolve complex technical issues in a high‑pressure, time‑sensitive environment. Conduct high‑level root‑cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and post‑mortem.
• Cross‑team Collaboration: Collaborate with stakeholders such as infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to comprehend overarching business objectives. Additionally, you will have the chance to design and implement innovative solutions for our Core IDCs and CDN/Edge.
• On‑call: Engage in our on‑call support spanning across regions and incident response teams to address critical issues in the production environment.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.