Production Support (L1 and L2)

Luxoft; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial technology company based in Singapore is seeking an experienced L2 Technical Support professional to provide production support for Murex 3.1 applications. The role involves collaboration with various units, ownership of critical issues, and adherence to best practices during application updates. Ideal candidates will have 1-3 years of experience in technical support, alongside proficiency in Unix and SQL. Knowledge of Dev-ops and JAVA is a plus, along with strong communication skills.

Qualifications

• 1-3 years of experience in L2 Technical Support.
• Experience with Unix and SQL in banking application support environments.

Responsibilities

• Provide optimum service levels for day-to-day production support for users.
• Collaborate with third-party vendors and other support teams.
• Take ownership of high severity issues until closure.
• Communicate effectively across different business and support units.

Skills

L2 Technical Support

Unix

SQL

Dev-ops (CI/CD)

JAVA

Murex system

Good communication skills

Job description

Project description

This team supports T&M (Treasury and Markets) and is looking for the right candidate to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management and trade processing and we using it cross asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems.

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support.
• To communicate effectively and work efficiently across different Business and support units.

SKILLS

Must have

• 1-3 years of experience in L2 Technical Support.
• Unix and SQL with banking application support environments.

Nice to have

• Good to have Dev‑ops (CI/CD) pipeline knowledge.
• Good to have JAVA knowledge to write on code level or dev / support level.
• Good to have experience with Murex system.
• Demonstrate ownership and responsibility in all assignments.
• Good communication skills.