Production Support Engineer (Java)

3 CUBED BUSINESS CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A consulting firm in Singapore seeks a production support engineer to ensure system availability and performance in a Java-based environment. Key responsibilities include troubleshooting, managing production releases, and collaborating with development teams. Candidates should have strong Java programming skills and a solid understanding of production environments. The role demands excellent problem-solving abilities and effective communication skills.

Qualifications

• Strong experience with Java programming.
• Solid understanding of production environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide day-to-day support for production systems.
• Monitor system health and identify potential issues.
• Collaborate with cross-functional teams for smooth operations.

Skills

Java programming (core Java, J2EE, Java frameworks such as Spring, Hibernate)

Troubleshooting and problem‑solving in a production environment

Database management and Oracle SQL

Experience with monitoring tools (e.g., Splunk)

Familiarity with CI/CD pipelines

Communication and interpersonal skills

Linux/Unix systems and basic shell scripting

Tools

WebLogic

Splunk

Docker

Kubernetes

Jenkins

Ansible

Job description

Key Responsibilities:

• Provide day-to-day support for production systems, ensuring system availability and performance.
• Monitor system health and proactively identify potential issues in a Java-based environment.
• Investigate and resolve incidents, service requests, and escalations related to production systems.
• Work with development teams to analyze and troubleshoot production issues, providing root cause analysis (RCA).
• Assist in managing production releases, including deploying code and applying patches in a controlled manner.
• Handle and resolve production environment issues in Java-based applications, including web and database servers.
• Develop and implement automated monitoring scripts and alerting systems to detect anomalies and optimize system performance.
• Manage and maintain production support documentation and knowledge base.
• Support critical production system changes, troubleshooting, and testing.
• Collaborate with cross‑functional teams (development, QA, business, etc.) to ensure smooth production operations.
• Assist in system tuning, optimization, and performance enhancements for Java-based applications.
• Participate in on‑call rotation, ensuring 24/7 production support coverage.

Required Skills and Qualifications:

• Strong experience with Java programming (core Java, J2EE, Java frameworks such as Spring, Hibernate).
• Solid understanding of production environments, including web servers (WebLogic), databases (Oracle), and application servers.
• Familiarity with Linux/Unix systems and basic shell scripting.
• Experience with monitoring tools (e.g., Splunk) and incident management platforms.
• Strong troubleshooting and problem‑solving skills in a production environment.
• Experience with database management and Oracle SQL for querying production databases.
• Familiarity with CI/CD pipelines and release management.
• Ability to work in a fast‑paced, high‑pressure environment, handling multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with different teams.

Preferred Skills:

• Experience with containerization technologies like Docker and orchestration with Kubernetes.
• Familiarity with DevOps practices and tools (Jenkins, Ansible, etc.).