Production Support Engineer

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a skilled production support professional to manage IAM tools. The ideal candidate will have experience in large enterprise environments, strong scripting abilities, and expertise in Microsoft Excel. Familiarity with Access Management lifecycle is a plus. This role involves documenting procedures and automating tasks for efficiency.

Qualifications

• Working experience in production support roles in large enterprise IAM environment.
• Strong Microsoft Excel skills and experience is a MUST.
• Experience in banking or financial services institutions preferred.

Responsibilities

• Perform production support including onboarding and updates to IAM tools.
• Support HR Lifecycle and Role Based management for IAM tools.
• Document and maintain operating procedures.
• Develop scripts to automate work.

Skills

Production support

Scripting skills

Excel proficiency

Access Management knowledge

Education

Bachelor's degree in computer science or equivalent

Job description

Job Description

Responsibilities

• Perform production support which include Application onboarding and application matrix updates to in-house IAM tools within SLA.
• Perform production support for HR Lifecycle and Roled Based management to in-house IAM tools within SLA.
• Support the preparations of data in preparations for production support and Audits
• Track issue raised by users and follow up until closure.
• Document and maintain operating procedures
• Develop scripts to automate work

Requirements

• Working experience in production support roles in large enterprise IAM environment
• Scripting skills to develop scripts for automation
• Strong Microsoft Excel skills and experience is a MUST.
• Good working knowledge of Access Management lifecycle and process
• Bachelors degree in computer science or equivalent
• Experience in banking or financial services institutions preferred.

EA Number: 11C4879