Production Support Analyst (Level 3) _Contract

NTT; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Production Support Analyst (Level 3) to provide critical support for banking applications. The ideal candidate will have over 6 years of experience, strong skills in SQL and Java, and the ability to resolve complex production incidents. This role involves collaboration with cross-functional teams to ensure system stability. Interested candidates should email their CV for further consideration.

Responsibilities

• Analyse and resolve Level 3 production incidents with full root cause analysis.
• Fix production defects and work with developers on enhancements and CRs.
• Update Jira and Confluence with change details, investigation notes, and release info.
• Collaborate with peer developers, platform teams, and shared service teams for code and solution review.
• Diagnose and resolve issues escalated from Level 2 support and participate in service recovery activities.
• Coordinate with testing teams to ensure high-priority defects are resolved promptly.
• Participate in defect triage, code handover sessions, and Agile ceremonies.
• Ensure regular and clean code merges to Git repositories.
• Take end-to-end ownership of production fixes until successfully deployed.
• Guide offshore team members and provide technical direction.
• Support release activities and ensure alignment with banking technology standards.

Skills

SQL, MariaDB or other RDBMS

Java (debugging, defect fixing)

JUnit, Mockito

Red Hat Linux & Shell scripting

Splunk (log analysis, monitoring)

React JS (basic troubleshooting)

Git / DevOps exposure

Strong problem-solving and analytical skills

Education

Diploma or Degree in Computer Science, IT, Engineering or equivalent

Job description

Production Support Analyst (Level 3)

Location: SGX Centre, Singapore

Employment Type: 12-month renewable contract

Employer: NTT Data Singapore

Client: A leading bank in Asia (name not disclosed)

About the Role

This role supports mission‑critical banking applications, providing Level 3 and Level 4 production support in a fast‑paced environment. You will analyse incidents, resolve defects, collaborate with cross‑functional teams, and ensure system stability for enterprise‑scale platforms.

Experience Level

☑ L3 – 6 + years

Key Responsibilities

• Analyse and resolve Level 3 production incidents with full root cause analysis.
• Fix production defects and work with developers on enhancements and CRs.
• Update Jira and Confluence with change details, investigation notes, and release info.
• Collaborate with peer developers, platform teams, and shared service teams for code and solution review.
• Diagnose and resolve issues escalated from Level 2 support and participate in service recovery activities.
• Coordinate with testing teams to ensure high‑priority defects are resolved promptly.
• Participate in defect triage, code handover sessions, and Agile ceremonies.
• Ensure regular and clean code merges to Git repositories.
• Take end‑to‑end ownership of production fixes until successfully deployed.
• Guide offshore team members and provide technical direction.
• Support release activities and ensure alignment with banking technology standards.

Required Skills (Must‑Have)

• SQL, MariaDB or other RDBMS
• Java (debugging, defect fixing)
• JUnit, Mockito
• Red Hat Linux & Shell scripting
• Splunk (log analysis, monitoring)
• React JS (basic troubleshooting)
• Git / DevOps exposure
• Strong problem‑solving and analytical skills

Good‑to‑Have

• Experience in banking or financial domain
• Prior L3/L4 production support for large enterprise systems
• Familiarity with CI/CD pipelines

Education

• Diploma or Degree in Computer Science, IT, Engineering or equivalent

Interested candidates are kindly requested to email their CV with their experience to [e-mail]

We look forward to your application!