Production Support Analyst IS-69377

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Production Support Analyst to investigate production issues and manage user queries. The ideal candidate has hands-on experience with AS400 and SQL, strong communication skills, and is willing to work in an onsite shift-support model [24*7]. This role offers a fast-paced environment with an emphasis on efficient incident resolution and system availability.

Qualifications

• Prior hand-on production support experience of OPEN Systems/AS4000.
• Strong written, oral communication skills and able to manage user.
• Willing to work in onsite shift-support model [24*7].

Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Log incident ticket for production issues and user queries.
• Ensure application incident & task documentation is properly updated for each production release.

Skills

AS400

Linux/Unix Shell scripting

SQL

Oracle

BMC Control-M Scheduler

ITIL

Job description

Role: Production Support Analyst

Job Requisition Number: IS-69377

Job Level: 3 – 5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident ticket for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control‑M, Genos, Splunk, SQL Monitor.
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control‑M Scheduler.
• Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

• Prior hand‑on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift‑support model [24*7]
• Hands‑on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands‑on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high‑pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Technical Skills

• ITIL
• UNIX / Open systems
• SQL
• AS/400 (will be a added advantage)

Please forward your resume in MS word format to [e-mail]