Production Support Analyst IS-68526

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A technology solutions provider in Singapore is looking for a Production Support Analyst to manage daily application issues and ensure production stability. Candidates should have over 15 years of Mainframe experience and 10 years of hands-on CARDLINK expertise. The role requires strong technical skills in COBOL and JCL, along with the ability to communicate effectively and manage multiple tasks. Suitable candidates will display professionalism and a proactive approach to problem-solving.

Qualifications

• Manage support requests and deliver quality service for end-users.
• Proactively identify and address potential issues to avoid outages.
• Communicate effectively across various channels.

Responsibilities

• Manage day-to-day issues including health checks of applications.
• Perform analysis of production problems and recommend solutions.
• Ensure all incidents are progressed efficiently to meet service levels.

Skills

COBOL

JCL

VSAM

CICS

MQ Series

Ezytrieve

Education

Bachelor’s degree in computer science or related field

15 years of Mainframe experience

10 years of CARDLINK hands-on experience

Tools

Endevor

File-Aid

Control-M

Job description

Role: Production Support Analyst

Job Requisition Number: IS-68526

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Responsibilities

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identify root causes and recommend solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating and implementing initiatives/projects that promote efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability.
• The role is part of an on‑call support team (on‑rotation basis) that ensures production stability.

Key Requirements

• Education:
  • Bachelor’s degree in computer science or related field.
  • At least 15 years of Mainframe experience.
  • At least 10 years of solid CARDLINK (Credit and Debit Card System) hands‑on experience.
• Essential:
  • Manage support requests, incidents, issues, and tickets to deliver quality service for end‑users.
  • Provide procedural and technical support to various teams.
  • Collaborate with internal and external stakeholders.
  • Exhibit dedication and professionalism in all responsibilities.
  • Demonstrate attention to detail.
  • Communicate effectively across various channels.
  • Manage multiple tasks efficiently.
  • Work independently and as part of a team.
  • Proactively identify and address potential issues to avoid outages.
  • Prior application or production support experience is a plus.
• Technical Skills:
  • Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
  • Expert knowledge and use of Mainframe tools such as Endevor, File‑Aid, Control‑M.

Please forward your resume in MS Word format to [e-mail].