Production Support Analyst IS-68526

Infogain Solutions; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology services firm based in Singapore is seeking a Production Support Analyst with over 15 years of Mainframe experience and a strong background in CARDLINK systems. The role requires effective collaboration, proactive problem-solving, and management of application support requests. This position is essential for ensuring production stability and efficiency in daily processes. Candidates should hold a Bachelor’s degree in computer science and possess expert knowledge in COBOL, JCL, and related Mainframe tools.

Qualifications

• At least 15 years of Mainframe experience.
• At least 10 years of solid CARDLINK hands-on experience.
• Prior application or production support experience is a plus.

Responsibilities

• Manage daily health checks of applications and processes.
• Perform in-depth analysis of production problems.
• Ensure all incidents and changes are progressed effectively.
• Identify opportunities to improve system efficiency.
• Part of an on-call support team for production stability.

Skills

Manage support requests, incidents, issues, and tickets

Provide procedural and technical support

Collaborate with stakeholders

Attention to detail

Effective communication

Manage multiple tasks

Work independently and in a team

Proactive issue identification

Education

Bachelor’s degree in computer science or related field

15 years of Mainframe experience

10 years of CARDLINK hands-on experience

Tools

COBOL

JCL

VSAM

CICS

MQ Series

Ezytrieve

Endevor

File-Aid

Control-M

Job description

Role: Production Support Analyst

Job Requisition Number: IS-68526

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Responsibilities

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identify root causes and recommend solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating and implementing initiatives/projects that promote efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability.
• The role is part of an on‑call support team (on‑rotation basis) that ensures production stability.

Key Requirements

• Education:
  • Bachelor’s degree in computer science or related field.
  • At least 15 years of Mainframe experience.
  • At least 10 years of solid CARDLINK (Credit and Debit Card System) hands‑on experience.
• Essential:
  • Manage support requests, incidents, issues, and tickets to deliver quality service for end‑users.
  • Provide procedural and technical support to various teams.
  • Collaborate with internal and external stakeholders.
  • Exhibit dedication and professionalism in all responsibilities.
  • Demonstrate attention to detail.
  • Communicate effectively across various channels.
  • Manage multiple tasks efficiently.
  • Work independently and as part of a team.
  • Proactively identify and address potential issues to avoid outages.
  • Prior application or production support experience is a plus.
• Technical Skills:
  • Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
  • Expert knowledge and use of Mainframe tools such as Endevor, File‑Aid, Control‑M.

Please forward your resume in MS Word format to [e-mail].